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JohnAnon-3810 asked Docs-4663 answered

KMODE_EXCEPTION_NOT_HANDLED - W10 - DUMP FILES decoding help

Hello!

For 2 months not i have tried fixing this blue screen of death appearing in my new rig.
I have tried formatting my pc many times, switching with other rams, and replacing my graphics card!!!

I fear that it maybe is a motherboard problem, but i want to first decode what the dump files are indicating!

Can any expert in this help me?

https://easyupload.io/xgxkyy

And i also have a big file named MEMORY.DUMP which is 15.9gb (if you need this please tell me to upload it to google drive if i can!)

I really have exhausted everything on this, if the dump file won't help i will need to file a suit to the vendor of the pc... (which will bring more trouble than solutions....)

Any help is greatly appreciated!!!

windows-10-general
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the F4-3200C16-8GVK RAM is not listed on support list of your board. BIOS/UEFI is latet version F20, so this is ok. Which PSU do you use?

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My PSU is Corsair TX550M 80+ Gold 550W (CP-9020133-EU), is that good?

My full pc specs are

RAM: G.Skill 16GB Ripjaws V DDR4 3200MHz Non-ECC (Kit of 2) F4-3200C16D-16GVKB
GRAPHICS CARD: GIGABYTE GTX 970 TWIN TURBO 4GB
MOTHERBOARD: Gigabyte Z490M Gaming X
CPU: Intel Core I5-10400F 2.90 GHz, 6-Core, Socket 1200, Box


But i have also replaced my rams with an old one (crucial 1rx8 pc4-2133p-uab-10, 8GB DDR4-2133 UDIMM, CT8G4DFS8213.8FA1) and i got a blue screen of death again after some time!!!

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Also i think here: https://download.gigabyte.com/FileList/Memory/mb_memory_z490m-gaming-x_200916.pdf
you can see that my ram is supported i think (control + f F4-3600C16D-16GVK)

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Docs-4663 answered JohnAnon-3810 commented

Please run the V2 log collector and post a share link into this thread using one drive, drop box, or google drive:


https://www.windowsq.com/t/bsod-posting-instructions.17/
https://www.windowsq.com/resources/v2-log-collector.8/
https://www.tenforums.com/bsod-crashes-debugging/2198-bsod-posting-instructions.html


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Unfortunately i just lost all my minidump log files of the previous crashes!
II have setup the v2 log collector and i am waiting for the next crash when it happens again to post the v2 log collector crash files!

Thank you for your help and patience!

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LimitlessTechnology-2700 answered JohnAnon-3810 commented

Hello,

Thank you for your question.

Couple of things you may try.

  1. if you have switch of RAM modules , then also consider to run your computer with only one RAM module. your PC will be slow but you will be able to identify if related to RAM.

  2. Check your Hard drive also if its faulty or Bad sectors, try to connect on different cable and try to install OS and different hard disk.

  3. Reset your BIOS to default.

  4. Remove your Graphic card and Switch to On-Board display.

  5. Please check if there is enough cooling to your Power supply and motherboard and does not overheating.

  6. Try to disable Antivirus for temporary purpose.

  7. try to run Diagnostic from BIOS for RAM , Hard disk and other checks.




--If the reply is helpful, please Upvote and Accept as answer--

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I have done all of these me and the shop i purchased to pc have done these tests!

What i will try from your hints though will be to try to monitor my pc temperature at all times to see if anything spikes before the crash!

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Docs-4663 answered JohnAnon-3810 commented

If you post V2 with English as the default language, the collected files can be scanned, and help can be provided.
(a current dump file is not required)

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It just crashed again and i made a new v2 log file which is here: https://drive.google.com/file/d/1QMHnZjpapGpxX94Iew79lCJAykER2j2a/view?usp=sharing

Please if you can check it now and tell me if you find anything i would be incredibly grateful!!

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JohnAnon-3810 answered

Actually i managed to do a big windows update (i had the previous windows 10 version in this sata i am currently using) which i missed at first, (although as i told you the crash has also happened with fresh installs!) using the windows update manager tool!

Thats why i lost my minidump files!

I can give you the current v2 log files, but i dont know what you will see cause the update cleared many logs....

Here it is https://drive.google.com/file/d/1lqjdTB9iWCanvbWG_Vu4R54s4IRBoFVP/view?usp=sharing


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Docs-4663 answered

The logs displayed what appears to be pirated / cracked Windows 10 Enterprise.



Unexpected behavior can happen when there is piracy / cracked software.


Consider installing Windows 10 home or professional without KMS.




https://answers.microsoft.com/en-us/page/codeofconduct?auth=1



Things that will get you immediately banned from this forum:


Pirating Microsoft software or products, or offering pirated software or products for sale, including posting product keys.


Specifically violating Microsoft licensing or terms, such as posting content or links that will install a 3rd party kernel, or evade security measures built into the software.

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