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JoeHeaton-5870 avatar image
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JoeHeaton-5870 asked JoeHeaton-5870 commented

MECM - auth inbox question

Planning upgrade to 2107, and the pre-req check reported backlogged inboxes. My auth\statesys.box\corrupted has a number of files in it. Some, within the last couple of days, others going a few months back, or more.

The main philosophy I've seen in my research is to backup the files elsewhere, and delete from any inbox, if the files are obviously not being processed, but wanted to verify on this one.

mem-cm-general
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Garth avatar image
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Garth answered JoeHeaton-5870 commented

are you sure it is the corrupted folder that is blocking the upgrade? imo i would not expect it to block the upgrade for that folder.

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Absolutely not. It was just the folder with the most number of files. None of the inboxes have a ton of files. I ran treesize on the volume, and there are only a few folders with more than a handful of files in them.

The biggest problem, is that I think this line in the pre-req check is new, or it has changed. I don't recall ever seeing this in the past. And there doesn't seem to be a very good troubleshooting method to determine what inbox is having issues. I'm going to take a look at the references Allen posted below.

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The log file should tell you exactly which folder is being flagged as a problem.

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Ok, so according to the Configmgrprereq.log file, there are 4 unprocessed files in inbox SMS_SCHEDULER.

Now, I just have to figure out how to resolve them.

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AllenLiu-MSFT avatar image
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AllenLiu-MSFT answered JoeHeaton-5870 commented

Hi, @JoeHeaton-5870
Thank you for posting in Microsoft Q&A forum.

I think we need to troubleshoot exactly what is causing the backlog before upgrade.
Here is an article to introduce the inboxes and which logs to check when there is a backlog in them, for your issue, we may start from checking statesys.log for the details.
http://anupamsccmtips.blogspot.com/2014/07/inbox-folders-in-configuration-manager.html
And refer this:
http://anupamsccmtips.blogspot.com/2014/07/check-inbox-backlog-in-sccm-2012.html
(Please note: Information posted in the given link is hosted by a third party. Microsoft does not guarantee the accuracy and effectiveness of information.)


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Ok, so according to the Configmgrprereq.log file, there are 4 unprocessed files in inbox SMS_SCHEDULER.

Now, I just have to figure out how to resolve them.


But when I run that stored procedure referenced in the article you linked, it shows 20 outgoing messages in queue.

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