question

SamuelMorais-1897 avatar image
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SamuelMorais-1897 asked cubeof11 answered

Submission for Microsoft Store taking more than 3 business days

Hi,

I am making my first submission to HoloLens 2 using Microsoft Store, because I don't have the device and a colleague that is in another country has the device there and wants to test.

So, I submitted the package to Microsoft Store, but the submission is in certification since 19 september (4 days).

I would like to know if it is common and if I will have a feedback some day about what happened.

Thanks.

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IIt is strange, because HoloLens 2 has a high entry point, meaning, it is very expensive, but we are struggling to get a simple app to run on it.
More than one week just to try to build something to the device...

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RoyLi-MSFT avatar image RoyLi-MSFT SamuelMorais-1897 ·

I‘ve to say that our forum support can't offer more help about this. I'd suggest you open a free support ticket here: Contact Us. Go to Contact us, find Non-Technical Support - Dashboard and choose CHAT NOW or SUBMIT AN INCIDENT. Because only the store team could check the process of your submission, we can't do it in the forum support. After you created a ticket, you could talk to the store team directly and ask about your issue.

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1 Answer

cubeof11 avatar image
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cubeof11 answered

According to "Publishing times for Microsoft Store just got faster!", if the publishing process takes more than 3 business days, you are encouraged to contact support so they can investigate.

You might want to consider enabling developer mode on HoloLens 2 so you can prototype quickly without going through the certification process.

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