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53887714 avatar image
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53887714 asked RitaHu-MSFT answered

I can't understand why the updates are not being installed

Hi!

I ask for the help of experts.

I installed the WSUS server on Windows Server 2019. For the update, I use the group policy applied to some Windows Server 2016 servers taken for testing.
The policy has been applied. I now see that there are uninstalled updates on a single server. In the WSUS summary:

Updates with errors: 0

Updates needed: 8

Updates installed/not applicable: 4466

These 4466 were installed earlier, before the introduction of WSUS. 8 updates that were not installed were downloaded before the introduction of WSUS. I approved these updates manually.

The policy sets the setting every night at 3: 00.
But I don't see any changes. All the same updates are marked as not installed.

I received the Windows Update log starting at 3: 00. Can someone help me figure it out.

2021/09/23 03:49:07.0349590 1272 5412 Agent WU client version 10.0.14393.3808

2021/09/23 03:49:07.0351623 1272 5412 Agent SleepStudyTracker: Machine is non-AOAC. Sleep study tracker disabled.

2021/09/23 03:49:07.0352368 1272 5412 Agent Base directory: C:\Windows\SoftwareDistribution

2021/09/23 03:49:07.0358661 1272 5412 Agent Datastore directory: C:\Windows\SoftwareDistribution\DataStore\DataStore.edb

2021/09/23 03:49:07.0627517 1272 5412 Shared UpdateNetworkState Ipv6, cNetworkInterfaces = 1.

2021/09/23 03:49:07.0627751 1272 5412 Shared UpdateNetworkState Ipv4, cNetworkInterfaces = 1.

2021/09/23 03:49:07.0631380 1272 5412 Shared Network state: Connected

2021/09/23 03:49:07.0662782 1272 5412 Misc LoadHistoryEventFromRegistry completed, hr = 8024000C

2021/09/23 03:49:07.0712917 1272 5412 Shared UpdateNetworkState Ipv6, cNetworkInterfaces = 1.

2021/09/23 03:49:07.0712981 1272 5412 Shared UpdateNetworkState Ipv4, cNetworkInterfaces = 1.

2021/09/23 03:49:07.0713042 1272 5412 Shared Power status changed

2021/09/23 03:49:07.0734437 1272 5412 Agent Initializing global settings cache

2021/09/23 03:49:07.0734450 1272 5412 Agent WSUS server: http://gr-wsus:8530

2021/09/23 03:49:07.0734459 1272 5412 Agent WSUS status server: http://gr-wsus:8530

2021/09/23 03:49:07.0734467 1272 5412 Agent Alternate Download Server: NULL

2021/09/23 03:49:07.0734475 1272 5412 Agent Fill Empty Content Urls: No

2021/09/23 03:49:07.0734483 1272 5412 Agent Target group: (Unassigned Computers)

2021/09/23 03:49:07.0734490 1272 5412 Agent Windows Update access disabled: No

2021/09/23 03:49:07.0737584 1272 5412 Agent Timer: 29A863E7-8609-4D1E-B7CD-5668F857F1DB, Expires 2021-09-23 06:39:38, not idle-only, not network-only

2021/09/23 03:49:07.0773552 1272 5412 Agent Initializing Windows Update Agent

2021/09/23 03:49:07.0774215 1272 5412 DownloadManager Download manager restoring 0 downloads

2021/09/23 03:49:07.0774821 1272 5412 Agent CPersistentTimeoutScheduler | GetTimer, returned hr = 0x00000000

2021/09/23 03:49:07.0963040 1272 5508 Shared Effective power state: AC

2021/09/23 03:49:07.0963062 1272 5508 DownloadManager Power state change detected. Source now: AC

2021/09/23 03:59:07.0270093 1272 2284 Agent Earliest future timer found:

2021/09/23 03:59:07.0270410 1272 2284 Agent Timer: 29A863E7-8609-4D1E-B7CD-5668F857F1DB, Expires 2021-09-23 06:39:38, not idle-only, not network-only

2021/09/23 03:59:08.0279095 1272 5412 Agent Earliest future timer found:

2021/09/23 03:59:08.0279275 1272 5412 Agent Timer: 29A863E7-8609-4D1E-B7CD-5668F857F1DB, Expires 2021-09-23 06:39:38, not idle-only, not network-only

2021/09/23 03:59:08.0311362 1272 5412 Misc CreateSessionStateChangeTrigger, TYPE:2, Enable:No

2021/09/23 03:59:08.0311453 1272 5412 Misc CreateSessionStateChangeTrigger, TYPE:4, Enable:No

2021/09/23 03:59:08.0356415 1272 5412 Handler CUHCbsHandler::CancelDownloadRequest called

2021/09/23 03:59:08.0957889 1272 5412 Shared END Service exit Exit code = 0x240001

2021/09/23 05:27:08.9274065 1272 3324 Agent WU client version 10.0.14393.3808

2021/09/23 05:27:08.9277199 1272 3324 Agent SleepStudyTracker: Machine is non-AOAC. Sleep study tracker disabled.

2021/09/23 05:27:08.9278062 1272 3324 Agent Base directory: C:\Windows\SoftwareDistribution

2021/09/23 05:27:08.9284532 1272 3324 Agent Datastore directory: C:\Windows\SoftwareDistribution\DataStore\DataStore.edb

2021/09/23 05:27:08.9716265 1272 3324 Shared UpdateNetworkState Ipv6, cNetworkInterfaces = 1.

2021/09/23 05:27:08.9716595 1272 3324 Shared UpdateNetworkState Ipv4, cNetworkInterfaces = 1.

2021/09/23 05:27:08.9723103 1272 3324 Shared Network state: Connected

2021/09/23 05:27:08.9790631 1272 3324 Misc LoadHistoryEventFromRegistry completed, hr = 8024000C

2021/09/23 05:27:08.9880501 1272 3324 Shared UpdateNetworkState Ipv6, cNetworkInterfaces = 1.

2021/09/23 05:27:08.9880640 1272 3324 Shared UpdateNetworkState Ipv4, cNetworkInterfaces = 1.

2021/09/23 05:27:08.9880750 1272 3324 Shared Power status changed

2021/09/23 05:27:08.9901201 1272 3324 Agent Initializing global settings cache

2021/09/23 05:27:08.9901255 1272 3324 Agent WSUS server: http://gr-wsus:8530

2021/09/23 05:27:08.9901275 1272 3324 Agent WSUS status server: http://gr-wsus:8530

2021/09/23 05:27:08.9901286 1272 3324 Agent Alternate Download Server: NULL

2021/09/23 05:27:08.9901301 1272 3324 Agent Fill Empty Content Urls: No

2021/09/23 05:27:08.9901313 1272 3324 Agent Target group: (Unassigned Computers)

2021/09/23 05:27:08.9901324 1272 3324 Agent Windows Update access disabled: No

2021/09/23 05:27:08.9907849 1272 3324 Agent Timer: 29A863E7-8609-4D1E-B7CD-5668F857F1DB, Expires 2021-09-23 06:39:38, not idle-only, not network-only

2021/09/23 05:27:08.9969924 1272 3324 Agent Initializing Windows Update Agent

2021/09/23 05:27:08.9971170 1272 3324 DownloadManager Download manager restoring 0 downloads

2021/09/23 05:27:09.0062205 1272 3324 Agent CPersistentTimeoutScheduler | GetTimer, returned hr = 0x00000000

2021/09/23 05:27:09.0460154 1272 4852 Shared Effective power state: AC

2021/09/23 05:27:09.0460180 1272 4852 DownloadManager Power state change detected. Source now: AC

2021/09/23 05:37:08.9135615 1272 5540 Agent Earliest future timer found:

2021/09/23 05:37:08.9135877 1272 5540 Agent Timer: 29A863E7-8609-4D1E-B7CD-5668F857F1DB, Expires 2021-09-23 06:39:38, not idle-only, not network-only

2021/09/23 05:37:09.9149867 1272 3324 Agent Earliest future timer found:

2021/09/23 05:37:09.9150114 1272 3324 Agent Timer: 29A863E7-8609-4D1E-B7CD-5668F857F1DB, Expires 2021-09-23 06:39:38, not idle-only, not network-only

2021/09/23 05:37:09.9187471 1272 3324 Misc CreateSessionStateChangeTrigger, TYPE:2, Enable:No

2021/09/23 05:37:09.9187640 1272 3324 Misc CreateSessionStateChangeTrigger, TYPE:4, Enable:No

2021/09/23 05:37:09.9227344 1272 3324 Handler CUHCbsHandler::CancelDownloadRequest called

2021/09/23 05:37:09.9654390 1272 3324 Shared END Service exit Exit code = 0x240001

2021/09/23 07:05:10.7613259 1272 2032 Shared START Service startup

2021/09/23 07:05:10.7789388 1272 2032 Agent WU client version 10.0.14393.3808

2021/09/23 07:05:10.7792657 1272 2032 Agent SleepStudyTracker: Machine is non-AOAC. Sleep study tracker disabled.

2021/09/23 07:05:10.7793588 1272 2032 Agent Base directory: C:\Windows\SoftwareDistribution

2021/09/23 07:05:10.7800070 1272 2032 Agent Datastore directory: C:\Windows\SoftwareDistribution\DataStore\DataStore.edb

2021/09/23 07:05:10.8254265 1272 2032 Shared UpdateNetworkState Ipv6, cNetworkInterfaces = 1.

2021/09/23 07:05:10.8254663 1272 2032 Shared UpdateNetworkState Ipv4, cNetworkInterfaces = 1.

2021/09/23 07:05:10.8260392 1272 2032 Shared Network state: Connected

windows-server-update-services
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RitaHu-MSFT avatar image
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RitaHu-MSFT answered

Hello @53887714 ,

Thanks for your posting on this forum.

I would like to introduce some background of WSUS first before moving on. There are two update files, one is metadata which show on the WSUS console and the other is Binary update file which are used to install actually. We have to approve the needed updates and then the Binary update files will be downloaded.

You mentioned that there are 8 needed updates on the WSUS console. In order to get the needed updates, we have to approve the needed updates for the computers, no matter manually or automatically.

In addition, I would like to talk about the update status. Please follow the below screenshot to add the Supersedence option and check the update status out. Here is a reference screenshot for you:
134824-4.png

Also here is **a related link** from Official for your reference. There are so many superseded updates, so we should approve the latest version for the computers.
134750-5.png

Hope the above will be helpful.

Please feel free to keep us in touch if you have any question :)

Thanks for your time and have a great weekend.

Regards,
Rita


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AJTek-Adam-J-Marshall avatar image
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AJTek-Adam-J-Marshall answered

Review my guide on How to Setup, Manage, and Maintain WSUS - Part 4 shows the policies that work well. If you want Servers in the mix to auto-install, please follow the same settings as the Workstations

https://www.ajtek.ca/wsus/how-to-setup-manage-and-maintain-wsus-part-4-creating-your-gpos-for-an-inheritance-setup/

I'd recommend reviewing the whole 8 part series and other guides on my site as they relate mostly to WSUS.

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