question

FedericoCoppola-2569 avatar image
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FedericoCoppola-2569 asked LuDaiMSFT-0289 commented

MDM InTune - iPhone Enrollment fails

Hi all,
Today I started to enroll company iPhone devices.
I tried but without success.

iPhone seller, in my case, could not enroll company mobiles to Apple DEP, I used Apple Configurator 2 on a MacBook to erase iPhone, upgrade IOS firmware, create profile and deploy this profile on iPhone mobile.
Apple Configurator profile deployed happened with success, in fact after a few moment I could see iPhone on Apple Business Manager web portal.
Sync between Apple cloud and Microsoft cloud worked fine and I finally found this iPhone on Endpoint Microsoft Portal.
The state of this iPhone is "Ready to enroll".

We created profiles on Microsoft Endpoint management console and applied them to mobile.

After that I tried to run Apple configuration wizard, but I get this error message: "Invalid profile"

How can I solve it?
Do you have any ideas?

Thanks so much
Federico

mem-intune-generalmem-intune-enrollment
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LuDaiMSFT-0289 avatar image
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LuDaiMSFT-0289 answered

@FedericoCoppola-2569 Thanks for posting in our Q&A.

For this issue, we appreciate your help to collect some information:
1.Please make sure that the iOS is allowed for all users in Devices > Enroll devices > Enrollment restrictions in intune portal.
2.Please check if there is any detailed fails message in Devices > Monitor > Enrollment failures.

If there is anything update, feel free to let us know.


If the response is helpful, please click "Accept Answer" and upvote it.
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FedericoCoppola-2569 avatar image
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FedericoCoppola-2569 answered LuDaiMSFT-0289 commented

Dear @LuDaiMSFT-0289,

Please make sure that the iOS is allowed for all users in Devices > Enroll devices > Enrollment restrictions in intune portal.

In my opinion it is fine. You can see pictures below:

![134963-image.png][1]
![134809-intune-allusers.png][2]

Devices > Monitor > Enrollment failures

There are not any enrollment failures about this iPhone

I added in profile generated by Apple Configurator 2 the MDM URL from Microsoft Intune.

Yesterday I tried to follow this guide: https://vmlabblog.com/2020/09/add-devices-in-apple-business-manager-with-intune/

Could I get invalid profile error if there is an error about MS License for InTune (mobility + security e3)?

Thanks for your help!
Federico

[1]: /answers/storage/attachments/134963-image.png
[2]: /answers/storage/attachments/134809-intune-allusers.png


image.png (45.8 KiB)
intune-allusers.png (23.1 KiB)
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@FedericoCoppola-2569 Thanks for your update.

From the first picture you provided, the device limit number is 5. So, did you use the same user to enroll more than 5 devices? If yes, it will also make the enrollment failed. It is suggested to increase the number and then test again.

What did you mean that there is an error about MS License for InTune (mobility + security e3)? Based on my understanding, intune license is included in Enterprise Mobility + Security E3. Generally, as long as the intune license is assigned to the user, issues during the enrollment process will not be caused by the license.

If this issue still exists, it is needed to check more background information to find the root cause. With Q&A limitation, it is better to create an online support ticket to handle this issue more effectively. It is free. Here is the online support link and hope it helpful.
https://docs.microsoft.com/en-us/mem/get-support

Thanks for understanding.

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FedericoCoppola-2569 avatar image
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FedericoCoppola-2569 answered LuDaiMSFT-0289 commented

Dear @LuDaiMSFT-0289,


From the first picture you provided, the device limit number is 5. So, did you use the same user to enroll more than 5 devices? If yes, it will also make the enrollment >failed. It is suggested to increase the number and then test again.

I don't think, in my opinion.


Ok about license, thanks

Thanks for your suggestions :)


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@FedericoCoppola-2569 You're welcome. Hope you will get accurate help from the phone support.

Have a nice day! : )

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