question

NicoVandenbempt-0969 avatar image
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NicoVandenbempt-0969 asked SharonZhao-MSFT commented

change photo on Microsoft Teams

Hello,

I followed the instructions given by Microsoft to change your photo in Teams, see link below.
This was indeed successfull, my photo on the top right is changed.

But when I enter a Teamsmeeting, there is still my old picture.

https://docs.microsoft.com/nl-nl/exchange/troubleshoot/administration/how-to-change-your-user-photo

Is there a second path to change all background pictures?

kr,
Nico

office-teams-windows-itpro
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1 Answer

SharonZhao-MSFT avatar image
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SharonZhao-MSFT answered SharonZhao-MSFT commented

@NicoVandenbempt-0969,

You can change the photo in Teams client directly as below:

  1. click your current picture at the top right of the screen and then click the camera icon that appears when you hover over your profile picture.
    134968-image.png

  2. From the menu that appears, click Upload picture to access your photos.
    134937-image.png

Besides, if the photo still show as the old one, it is recommended you to quit Microsoft Teams and clear your client cache by deleting any files in these folders:

  • %appdata%\Microsoft\teams\application cache\cache

  • %appdata%\Microsoft\teams\blob_storage

  • %appdata%\Microsoft\teams\Cache

  • %appdata%\Microsoft\teams\databases

  • %appdata%\Microsoft\teams\GPUcache

  • %appdata%\Microsoft\teams\IndexedDB

  • %appdata%\Microsoft\teams\Local Storage

  • %appdata%\Microsoft\teams\tmp

Then, open Microsoft Teams and try again.


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@NicoVandenbempt-0969,

How is going now?

If you have any questions or needed further help, please feel free to post back.

If the suggestion helps, please be free to mark it as an answer for helping more people.

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Thank you,
Worked great - indeed manually quitting Teams is necessary (Teams is opened at start-up of the PC automatically by me, meaning Teams is never shut down properly). And by restarting apparently this is not sufficient.
You need to right click the Teams button, on the bottom of the screen and Quit, before this is working.

And then cleaning the cache is also a necessity.

Thank you very much for your assistance.

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SharonZhao-MSFT avatar image SharonZhao-MSFT NicoVandenbempt-0969 ·

@NicoVandenbempt-0969,

Glad to see my reply helps.

Please feel free to accept the useful suggestion as answer to benefit more people with the same problem.

Have a nice day!

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