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AndyBritton-0161 avatar image
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AndyBritton-0161 asked FlorencioEscoto-1023 answered

Can't access my original team that I set up last week when I installed teams

14808-teams-trouble.png

  • On the left is me trying to access my team called Stades.

  • On the right is the "we ran into a problem" page giving me the option to select (part of my email address) and this also "runs into a problem" and asks me to sign in as Stades or Weston park (guest) so, I'm going round in circles.



I can access the Weston park team but I'm unable to access my original Stades team. I can't add a new team because my only entry point is thru the Weston park login and I have no admin rights for this.

What do I need to do to roll back to where I was and be able to set up new teams.

Further information: -

I'm using the desktop app and I've repeatedly tried uninstalling (twice with no success because it still starts from the bad place when I reinstall) and fully closing down as best as I can. Same problem every time.







office-teams-windows-itpro
teams-trouble.png (100.9 KiB)
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I was in communication with my work team yesterday when an error occurred and I lost access to my teams tool. Can anyone help? I'm very new with this teams app.

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Could you provide a screenshot of error message?

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SharonZhao-MSFT avatar image
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SharonZhao-MSFT answered SharonZhao-MSFT commented

Hi AndyBritton-0161,

Does anyone else in your organization have the same issue as yours?

It recommends you try to log in Teams web client and check if it can switch between different tenant normally.

In addition, delete your credentials in Credential Manager and try again in desktop client.

If still no luck, ask the admin of Weston park to delete your guest account in their environment. Then, try to log in your own tenant.

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Hi, I tried leaving a comment but the comment button doesn't work so I "illegally" left an answer in desperation. I therefore left this short comment. Please see the answer below.

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Hi AndyBritton-0161,
You can leave the tenant own your own by this article: https://docs.microsoft.com/en-us/azure/active-directory/external-identities/leave-the-organization.


If the response is helpful, please click "Accept Answer" and upvote it.

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AndyBritton-0161 avatar image
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AndyBritton-0161 answered AndyBritton-0161 commented

Hi, I'm putting an answer down because the comment link doesn't work. I can fill the details in but it just doesn't allow me to post a comment. I wasn't at the work/character limit I might add so I don't know what's going on there.

Does anyone else in your organization have the same issue as yours?

I set up teams to run on my private laptop. There is no organization. Or rather "I am" the organization in that when I set up teams, the process asked me for a company name and I used my own company's name (Stades) because microsoft gave me no option other than to use a company name during the process of setting up teams. That was about 2 weeks ago.

To check that the installation worked, I asked my partner to try and video call me. She sent me a link to Weston Park (who she controls) and I joined one of her teams. We successfully communicated.

If I log in the the Teams web client I get "an error occurred" message (momentarily) then it says "You're currently not part of any teams". I'm unsure what the credentials manager is but, if it's top-right where I choose a team then I get the error I've just mentioned and it drops back to "weston park" as my only team.

I'll try your last point later.

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Hi AndyBritton-0161,

Any update now?

Please feel free to drop us a note if there is any update.

Have a nice day!

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Do you have any update on this topic now?

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@SharonZhao-MSFT

You asked this: -

If still no luck, ask the admin of Weston park to delete your guest account in their environment

I'm sorry but the person who emailed me the link no longer is admin for this weston park account. I am happy to fully reinstall teams but I can't rely on the other person any more. What should I do to get this mess sorted out?

Andy

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FlorencioEscoto-1023 avatar image
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FlorencioEscoto-1023 answered

Thank you for your quick response. Fortunately, I was able to resolve my issue a couple of hours ago. Again, many thanks.

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