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RaffaAqilla-0031 avatar image
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RaffaAqilla-0031 asked LimitlessTechnology-2700 answered

Kernel Error Event ID 41

Can anyone help me with rebooting pc by itself?
I tried many things like:
- changing power options
- disable automatic restart
- windows restore point
- updating drivers
and much more and still the same
please help me

here my specifications of my pc

CPU: AMD A10-5800K APU with Radeon

Motherboard: FM2-A85XMA-E35 (MS-7721)

GPU: none

SSD: ADATA SU650

Power Supply: Corsair GS800

windows-10-setup
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Docs-4663 avatar image
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Docs-4663 answered

Please run the V2 log collector and post a share link into this thread using one drive, drop box, or google drive:


https://www.windowsq.com/t/bsod-posting-instructions.17/
https://www.windowsq.com/resources/v2-log-collector.8/
https://www.tenforums.com/bsod-crashes-debugging/2198-bsod-posting-instructions.html


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RaffaAqilla-0031 avatar image
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RaffaAqilla-0031 answered RaffaAqilla-0031 edited
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Docs-4663 avatar image
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Docs-4663 answered

The opening post did not indicate that you were using the Windows Driver Verifier (WDV) tool.

Sometimes end users forget that they left the tool working.

The logs displayed multiple BSOD.

Had you used the tool to replace some drivers?

Which link were you using to use the tool?

What other steps were made since the opening post?

Did you want to continue troubleshooting on your own or did you want troubleshooting help?




To continue please post a share link with the next memory dumps: C:\Windows\MEMORY.DMP

Save to the downloads folder > post a share link using one drive, drop box, or google drive

LastWriteTime Size (MB) FullName


9/25/2021 2:21:24 PM 631.86 C:\Windows\MEMORY.DMP



Run Memtest86 (version 9 or higher) for 4 passes.

Repeat the test so that there are a total of 8 passes.

For each test post images or share links into this thread.

https://www.memtest86.com/

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RaffaAqilla-0031 answered

Had you used the tool to replace some drivers?

  • used like drivereasy

Which link were you using to use the tool?

-https://www.drivereasy.com/

What other steps were made since the opening post?

-Changing power options, switching from catalyst driver to crimson driver amd

Did you want to continue troubleshooting on your own or did you want troubleshooting help?

  • want troubleshooting help

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Docs-4663 avatar image
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Docs-4663 answered Docs-4663 edited

1) Read these links on Windows Driver Verifier:
https://www.tenforums.com/tutorials/5470-enable-disable-driver-verifier-windows-10-a.html
https://answers.microsoft.com/en-us/windows/forum/all/driver-verifier-tracking-down-a-mis-behaving/f5cb4faf-556b-4b6d-95b3-c48669e4c983

2) Turn off WDV using the reset or bootmode commands

3) Later in the thread (after running Memtest86, and after posting memory dumps) the tool may be used


4) Please do not use any third party software to find or install drivers.


5) Uninstall any drivers installed by drivereasy.
6) Uninstall drivereasy.


7) When drivers are replaced only use:
a) computer or motherboard manufacturer websites
b) component manufacturer websites


8) Search for C:\Windows\MEMORY.DMP > if the file size is less than 1.5 GB > save to the downloads folder > zip > post a share link into this thread using one drive, drop box, or google drive


9) Run Memtest86 (version 9 or higher) for 4 passes.

Repeat the test so that there are a total of 8 passes.

For each test post images or share links into this thread.

Memtest86 has a feature to produce test text reports.

After each test please post both images and text reports for each of the 2 tests.

https://www.memtest86.com/


10) Memtest86 can run overnight

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LimitlessTechnology-2700 avatar image
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LimitlessTechnology-2700 answered

Hi there,

Kernel Error Event ID 41
This event indicates that some unexpected activity prevented Windows from shutting down correctly. Such a shutdown might be caused by an interruption in the power supply or by a Stop error.
Did you have any BSOD before these Issues?

I would suggest you uninstall any Antivirus and reinstall them, Update the BIOS and Drivers. Check for Malware in the PC and if none of them is Helpful try out the repair update.

If your Windows 10 installation is demonstrating unusual behavior such as built-in apps not working or launching, you can perform a repair upgrade to fix the problem.

https://answers.microsoft.com/en-us/windows/forum/all/how-to-perform-a-repair-upgrade-using-the-windows/35160fbe-9352-4e70-9887-f40096ec3085?auth=1



If the reply is helpful, please Upvote and Accept it as an answer

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