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KLChoe-3105 avatar image
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KLChoe-3105 asked KLChoe-3105 commented

We couldn't complete the updates. Undoing changes. Don't turn off your computer

I'll be straight to the point.

Tried installing the update from Windows Update. It shows "We couldn't complete the updates. Undoing changes. Don't turn off your computer" after restart the PC

Tried manually install KB5005565 from the Microsoft Update Catalog , the same message shows after restart

And I did reset windows update components and reinstall again but no luck.

PC currently version is Win10 21H1 build19043.1055. Please assist

windows-10-general
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Are you able to download and install other updates?

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Hi Reza-Ameri,

Yes, I did downloaded and managed install KB5004476. But after this KB I cannot update other KB anymore. Thanks.

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LimitlessTechnology-2700 avatar image
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LimitlessTechnology-2700 answered KLChoe-3105 commented

Hi there,

As you are in the latest feature update you can wait for the next update which might push this update and sort this out.
Other troubleshoots are

Try running SFC & DISm scans in CMD admin
reset the Windows Update component

Stop BITS, WUAUSERV, APPIDSVC, and CRYPTSVC Services. Execute the following commands one by one. Copy and Paste each line to the command prompt and press Enter.

net stop bits
net stop wuauserv
net stop appidsvc
net stop cryptsvc

Start BITS, WUAUSERV, APPIDSVC and CRYPTSVC Services. Execute the following commands one by one.

net start bits
net start wuauserv
net start appidsvc
net start cryptsvc

If none of them is helpful try the Repair update



If the reply is helpful, please Upvote and Accept it as an answer

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Hi LimitlessTechnology-2700,

I did performed all the methods but still no luck.

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SSengupta-4080 avatar image
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SSengupta-4080 answered KLChoe-3105 commented

Do some investigation why it's failing to install.

Go through windowsupdate.log file...it is located at:

C:\Windows\Logs\WindowsUpdate

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Hi SSengupta,

What keyword should I check in the windowsupdate.log? Thanks.

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