question

Rand-4647 avatar image
1 Vote"
Rand-4647 asked murphybp2 commented

Create Alerts for shared mailboxes

Hi Team,


Please I would like to know how to create office 365 alerts or notifications when emails are received in a shared mailbox.

Any suggestions would be greatly appreciated.


Thank you

office-exchange-online-itpro
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Hi @Rand-4647

Just checking in to see if the information provided was helpful.

If yes, you may accept useful reply as answer, if not, welcome to feedback

Regards,
Didier3001

0 Votes 0 ·

Have you tried the solutions below and meet your requirement?

0 Votes 0 ·

Any update so far?

0 Votes 0 ·

The correct answer is:

There is no way for a user to configure this with a simple shared mailbox.

Only the owner of the mailbox can set up any kind of notifications (which is a permission contrary to the use cases for most shared mailboxes and/or which requires needless micromanagement.)

(Insert problematic workarounds here.)

0 Votes 0 ·
didier3001 avatar image
0 Votes"
didier3001 answered

Hi @Rand-4647

I see two different options.

  1. You can add the mailbox in your list of favorites items but that will only give you a visual aid (no need to be mailbox owner for that one)

  2. If you are using the Outlook client on Windows and have full mailbox access, you can add an additional mailbox to your Outlook. See this article for help

Regards,
Didier3001

--I hope this helps. Please Accept it as an answer and "Up-Vote" the answer or message(s) that helped you so that it can help others in the community looking for help on similar topics



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AndyDavid avatar image
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AndyDavid answered murphybp2 published

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That would be awesome if only my company didn't block me from power automate :(

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Is there a way to accomplish this and only give a desktop noticification not a mobile one?

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I used this Flow and changed the notification from the mobile one to an email. So I get an email notification in my Inbox when a new mail is received in the Shared mailbox.

1 Vote 1 ·
joyceshen-MSFT avatar image
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joyceshen-MSFT answered joyceshen-MSFT commented

You could also try creating a forward rule to make the message alert available to the users

Detailed information here: New mail alert for delegate or shared mailboxes


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MichelleClancy-6463 avatar image
3 Votes"
MichelleClancy-6463 answered Lxyona-5847 Suspended commented

I created a rule:

  1. Rules

  2. Create Rule

  3. Check "Sent to" and select the mailbox

  4. Check "Display in the New Item Alert window"

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