Create Alerts for shared mailboxes

Roland Okorie 51 Reputation points
2020-08-01T11:27:36.967+00:00

Hi Team,

Please I would like to know how to create office 365 alerts or notifications when emails are received in a shared mailbox.

Any suggestions would be greatly appreciated.

Thank you

Microsoft Exchange Online Management
Microsoft Exchange Online Management
Microsoft Exchange Online: A Microsoft email and calendaring hosted service.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Michelle Clancy 41 Reputation points
    2021-01-21T13:59:17.073+00:00

    I created a rule:

    1. Rules
    2. Create Rule
    3. Check "Sent to" and select the mailbox
    4. Check "Display in the New Item Alert window"

    59223-image.png

    8 people found this answer helpful.
  2. Andy David - MVP 140.8K Reputation points MVP
    2020-08-01T14:29:04.043+00:00
    5 people found this answer helpful.
  3. Joyce Shen - MSFT 16,641 Reputation points
    2020-08-03T06:36:33.813+00:00

    You could also try creating a forward rule to make the message alert available to the users

    Detailed information here: New mail alert for delegate or shared mailboxes

    1 person found this answer helpful.
    0 comments
  4. Kariotis, Dimos 6 Reputation points
    2022-11-09T09:51:44.51+00:00

    It does not work for shared mailboxes

    1 person found this answer helpful.
    0 comments
  5. Didier3001 966 Reputation points Microsoft Employee
    2020-08-01T11:39:25.033+00:00

    Hi @Roland Okorie

    I see two different options.

    1. You can add the mailbox in your list of favorites items but that will only give you a visual aid (no need to be mailbox owner for that one)
    2. If you are using the Outlook client on Windows and have full mailbox access, you can add an additional mailbox to your Outlook. See this article for help

    Regards,
    Didier3001

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