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Jyothish-2013 avatar image
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Jyothish-2013 asked StephenLloyd-7521 commented

Start Menu - Search Does not works Properly in Windows 2016 Standard.

Start Menu - Search Does not works Properly in Windows 2016 Standard.
Created a Setup file and configured shortcut in Start menu programs, able to see the .exe in start programs , but not able find when we search in start menu.
Same works on 2019 and 2012, does not works on 2016 Servers. any idea friends.
Tried few solutions but not succeeded , below are them
Started the Search service, and indexed , so luck
on taskbar, ended the searchui and tried checking no luck
Tried – SfC /Scannow too no luck.
Tried Deleting Data Folder in C:\ProgramData\Microsoft\Search - No luck,

Tried - DISM /online /Cleanup-Image /RestoreHealth & sfc /scannow - No Luck ,

Tried - HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Search
Right-click the Search icon and choose New > DWORD (32-bit) Value. Name the new value BingSearchEnabled. - No luck

Tired - HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\BackgroundAccessApplications
Right click BackgroundAccessApplications, and select New > DWORD (32-bit) Value.
Name the value GlobalUserDisabled and set its data to 0. - Noluck ,

I see the Search and Cortana application verions is (Microsoft.Windows.Cortana_1.7.0.14393_neutral_neutral_cw5n1h2txyewy) 10.0.14393.2430.

Tried registering the Cortana with below commands, No luck.
Add-AppxPackage -Register "C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\AppxManifest.xml" -DisableDevelopmentMode
Add-AppxPackage -Register "C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\AppxManifest.xml" -DisableDevelopmentMode

Did any one come across this issue, please help us to resolve this.



windows-serverwindows-server-2016
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We experienced this same problem and turned off (disabled) Cortana in the Local Group Policy. It resolved the issue immediately.

GPEDIT.MSC
Computer Configuration
Administrative Templates
Windows Components
Search --> Disable "Allow Cortana"

*at this point we have not investigated the true cause of this or impact on Windows Server 2016, but in our case this resolved the issue and has no other impact.

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TKujala avatar image
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TKujala answered Jyothish-2013 commented

Hi @Jyothish-2013,

It could be related to the user profile.

Does this happen if you log in to the server by using a different account?

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Hi,
yes, I have verified with other domain account and local accounts too , same issue.

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JennyYan-MSFT avatar image
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JennyYan-MSFT answered JennyYan-MSFT commented

Hi,
1.Have you tried with another local admin account?

2.Check the status of Starting:
get-process -name shellexperiencehost
get-process -name searchui

3.Kindly check if any event logs have captured some errors- - Check Event logs that record Start Issue
https://docs.microsoft.com/en-us/windows/configuration/start-layout-troubleshoot#check-event-logs-that-record-start-issues

If there is a component of Start that is consistently crashing, capture a dump which can be reviewed by Microsoft Customer Support and Services.
You may find phone number for your region accordingly from the link below:
Global Customer Service phone numbers
https://support.microsoft.com/en-us/gp/customer-service-phone-numbers/en-au?wa=wsignin1.0

Thanks,
Jenny

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Hi Jenny ,

  1. I have tried with another local admin account its same issue,

  2. Status if the shellexperiencehost and searchui, below , they are running,

PS Z:\> get-process -name shellexperiencehost

Handles NPM(K) PM(K) WS(K) CPU(s) Id SI ProcessName


 694      30    17972      50756       1.16   3228   2 ShellExperienceHost                       

PS Z:\> get-process -name searchui

Handles NPM(K) PM(K) WS(K) CPU(s) Id SI ProcessName


1106 64 70964 124284 11.08 3312 2 SearchUI
1. i dont see any event Logs for searchui , i see only one ,

when we install the Classic Shell , and search it, it works. not sure what would be issue with normal OS.

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Hi Jyothish,

Since there is not much useful information in the event logs, I suggest to open a MS ticket and investigate further by capturing more logs or traces.

You may find phone number for your region accordingly from the link below:
Global Customer Service phone numbers
https://support.microsoft.com/en-us/help/4051701/global-customer-service-phone-numbers


Thanks,
Jenny

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