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DhirajJain-2841 asked DhirajJain-2841 commented

In case of Compliance Recording, recording is stop not the active call

I have tried to run the Delete API and have observed that if I run this API for compliance call then recording is stopped in background whereas call is still active. In such a case, if user run this API, he can stop the recording and can expose crucial information about company to customer by keeping the call active.
Can we handle the user in call and drop the recorded user from call?

office-teams-app-devmicrosoft-graph-teamworkmicrosoft-graph-cloud-communications
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@DhirajJain-2841 - Is this related to Teams App development issue?
Also could you please share the repro steps or docs which you are referring, so that we can check it from our end.

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DhirajJain-2841 answered DhirajJain-2841 commented

Hi Team,
I tried following this steps https://docs.microsoft.com/en-us/powershell/module/skype/set-csteamscompliancerecordingapplication?view=skype-ps for my compliance recording policy and I found that the RequiredBeforeMeetingJoin, RequiredDuringMeeting, RequiredBeforeCallEstablishment & RequiredDuringCall Flag was set to FALSE.

After setting these all Flags to TRUE, the call is getting dropped as expected for the Recorded User.

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Thanks for updating.
That resolved your issue?

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Yes my issue is resolved. We can close this ticket.

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DhirajJain-2841 answered DhirajJain-2841 commented

Hi Chetan,
I'm following this doc https://docs.microsoft.com/en-us/graph/api/call-delete?view=graph-rest-1.0&tabs=http for my work.
So the API does work where the call recording do stop but the actual call is still active.

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This sample is bit old and I was already doing the similar mechanism to setup my Bot and publish it but directly from Azure portal and not using the Powershell method.
I tried the to reproduce the same scenario and used the API from here https://docs.microsoft.com/en-us/graph/api/call-delete?view=graph-rest-1.0&tabs=http for deleting the call, the issue is still occurring.

When we make a manual call between non-recorded user to a recorded user and then try to end the call using DELETE API, the bot is removed from the call i.e. the Compliance recording is stopped but the actual call is still active. As per compliance, the recorded user should be also removed from the user or its call should be ended.

I have created a complete video of my problem but can't upload here because MP4 format not supported. If you can share me any mail id or other forum where I can upload my video, would be helpful.

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