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SelcukCELIK-2935 avatar image
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SelcukCELIK-2935 asked RitaHu-MSFT commented

Windows Server 2012 R2 Standard Update Issue

Hello there

As seen in the attached picture, when I try to update the windows server on one of my virtual servers that I use in my business, I see that it constantly performs the same update, sometimes successful and sometimes fails. Although I did many programs and windows repair, I could not succeed. I would be glad if you would help me with this subject. Because every time the update process is completed and the installation process is over and the system restarts, the system gets back to its original state. I started to think that the system will crash in the future.
135611-ekran-al%C4%B1nt%C4%B1s%C4%B1.jpg135586-ekran-al%C4%B1nt%C4%B1s%C4%B1.jpg


windows-serverwindows-server-update-servicesmem-cm-updates
ekran-alıntısı.jpg (287.2 KiB)
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You mentioned about performing several steps to solve the problem, would you mind list down steps you have been followed so far.
I am asking this to make sure ask you to follow troubleshooting steps which you haven't followed so far.

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RitaHu-MSFT avatar image
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RitaHu-MSFT answered RitaHu-MSFT edited

@SelcukCELIK-2935
Double-click on the update which failed to install and we could get the detail error information. Please share the error information on this forum. In addition, here is a screenshot in my environemnt for your reference:
135648-1.png

In addition, I found a refernece link for you.

Please feel free to keep us in touch if there are any updates of the case.

Thanks for your time.

Regards,
Rita


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LimitlessTechnology-2700 avatar image
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LimitlessTechnology-2700 answered

Hello @SelcukCELIK-2935

This happens when a successful update is corrupt or the system fails to detect that has been installed. First, you should uninstall the update by going to Control Panel, and then open the Programs & Feature. Here click on Installed Updates to see the Windows Update history.

Please try the next to rebuild the repository:
From a CMD as Administrator run:

 taskkill /f /fi "SERVICES eq wuauserv" (Do this multiple times)
 net stop cryptSvc
 net stop bits
 net stop msiserver
 ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
 rmdir C:\Windows\SoftwareDistribution\DataStore
 rmdir C:\Windows\SoftwareDistribution\Download

If that throws any error, you can try this alternative:

 Net Stop bits
 Net Stop wuauserv
 Net Stop appidsvc
 Net Stop cryptsvc
 Ren %systemroot%\SoftwareDistribution SoftwareDistribution.bak
 Ren %systemroot%\system32\catroot2 catroot2.bak
 Net Start bits
 Net Start wuauserv
 Net Start appidsvc
 Net Start cryptsvc

After that, restart the client and retry the update.

Hope this helps with your query,


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SelcukCELIK-2935 avatar image
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SelcukCELIK-2935 answered RitaHu-MSFT commented

The error code it gave is available in the attachment.

135734-ekran-al%C4%B1nt%C4%B1s%C4%B12.jpg



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Have you found any error tips on the windowsupdate.log? It is recommended to check out the log to get more messages.

Reference picture:
136017-11.png

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