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snivas avatar image
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snivas asked AlexZhu-MSFT answered

SCOM 2019 SCOM Operations Manager console showing Active Critical alert but Health explorer status showing green for Windows server.

Hi All,

SCOM Operations Manager console showing Active Critical alert but Health explorer status showing green for Windows server.

  1. Pining is successful from SCOM Server

  2. Tracert no issues.

  3. No Gray Icon

But still, SCOM 2019 Operations Manager console showing Active Critical alert but Health explorer status showing green for Windows server.

someone help us, what could be the reason and how to resolve the issue.

Thanks in advance.




msc-operations-manager
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snivas avatar image
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snivas answered

Hi AndrewTabar and AlexZhu,

Thanks for concern The critical alert is " filed to connect to computer" ( Server using our own PS Management pack).
Finally we came to know that it is issue because of UR3 not upgraded.
Now issue is fixed.

Below are Steps we followed

  1. Close the Alert by right clicking on Alert

  2. Upgraded the SCOM with UR3.

Solved our issue.

Thanks for all the support.


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AlexZhu-MSFT avatar image
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AlexZhu-MSFT answered

Hi,

My we know where do you see critical alert? Monitoring pane, Windows computer state view, as shown in below example?

Is there any alert in Active alerts view for this server?

135716-scom-alert-view-02.png

Alex
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snivas avatar image
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snivas answered snivas edited

Thanks, Alex for your reply,

Yes, there is an Active Alert and Active critical of Monitoring Pane but it is Green on Windows computers.


SCOM 2019 Operations Manager console Monitoring pane showing Active Critical alert for Window computer (Red cross) but Health explorer status and Windows computers of Monitoring pane showing green for Windows server.

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AndrewTabar-3601 avatar image
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AndrewTabar-3601 answered

What's the alert that's critical?

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AlexZhu-MSFT avatar image
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AlexZhu-MSFT answered

Hi,

Thank you very much for the clarification. Just as Andrew Tabar asked, can you share the detailed infomation about the alert?

Alex
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AlexZhu-MSFT answered

Hi snivas,

Thank you very much for the update and we're glad the problem is solved now. If possible, please mark your own reply as answer so that those who face the same situation may benifit from this thread.

As usual, if you have any questions in future, please feel free to post in this forum.

Alex
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