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matkomp123-8874 avatar image
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matkomp123-8874 asked MarileeTurscak-MSFT answered

how can i get my account back, hacked

hello, someone added a recovery email address to my account and changed the password. I can't log in and I'm afraid my data is in danger. What can I do? I have access to my original email address.

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MarileeTurscak-MSFT avatar image
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MarileeTurscak-MSFT answered

Hi @matkomp123-8874 ,

I'm sorry to hear this happened to your account! I would recommend trying the recovery steps from How to recover a hacked or compromised Microsoft account

Change your Microsoft account password.

The first thing you’ll want to do to protect your account is to change your password.

1) Go to Recover your account and type in the email address, phone number, or Skype name you use to sign in. Then select Next.

2) We'll ask where you'd like to get your security code. Select Next.

3) Type the requested information and select Send code.

4) Type the security code into Verify your identity, then select Next.

5) Type in your New password. Then confirm it by typing it again into the Re-enter password field.

6) If you are unable to change your password using a security code to your contact information, complete the recovery form.

Additional steps here: https://support.microsoft.com/en-us/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

Please let me know if this helps!

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