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MichaelBrightLearn-1638 avatar image
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MichaelBrightLearn-1638 asked MichaelBright-5653 answered

Account failures - conflicting accounts for same e-mail ??

I'm looking for useful advice on sorting out an Azure login problem - very annoyed not to get basic help via support pages without forking out 200+ euros (bus. support).

Despite using my account recently via the Portal recently or with Terraform, I went back to step 0 to prepare for an AZ-900 (booked for Wednesday)/AZ-104 exam.
Failing to enable the Sandbox in learn MS I decided to just use the Portal anyway.

I had password problems to login (1st sign - should have been the Authenticator !!), I changed password and could then log in.
But despite the correct e-mail this is not the account I was using just 2 hours previously - no activity, no billing etc.
Sort of a phantom account.

It seems like an e-mail login (same as a user) is not a unique identifier?
Maybe due to my azure@<my-domain> e-mail address - I use other e-mails with MS at that domain.
Any suggestion?

Such a basic problem, just looking to consume ...
(Another service provider gave me $1000+ credits and I've spent several mutliples with them providing Terraform + Kube trainings ... you understand my frustration).

Note: I saw a post about personal / work account - I've previously been prompted for both at login ... now I am just propose the one account wih "Use another account" (but still no personal/work option).

azure-active-directory
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1 Answer

MichaelBright-5653 avatar image
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MichaelBright-5653 answered

Small update ...

I tried logging in to "learn" again ... I was prompted for Work account and Personal account - same address showing.
I was able to login using the "Work account" (same e-mail still).

However, this doesn't actually log me into the Portal ...
If I open the Portal I am prompted to login - without the work / personal account choice ...

Any idea how I can re-enable the work account / personal account choice for Azure Portal as that seems to be the critical thing.
Looks like that would solve the problem.

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