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FedericoCoppola-2569 avatar image
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FedericoCoppola-2569 asked FedericoCoppola-2569 answered

How to forward email to an external email address

Hi all,
There is a Microsoft Exchange 2013/2016 on-premise server in a company, that manage companydomain.com
I need forward all email that incoming in a specific mailbox to an external email address, for example all emails incoming in
sales@company.com and I have to forward to user@externalcompany.com

Exchange server doesn't handle externalcompany.com domain, only company.com

What can I do?

Best regards
Federico

office-exchange-server-administrationoffice-exchange-server-mailflowoffice-exchange-server-itpro
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JadeLiang-MSFT avatar image
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JadeLiang-MSFT answered JadeLiang-MSFT commented

Hi @FedericoCoppola-2569,

Exchange server doesn't handle externalcompany.com domain, only company.com

Could the internal mailbox send messages normally to external email address? Please first ensure that you have created a send connector to send the messages to Internet in your organization.

all emails incoming in sales@company.com and I have to forward to user@externalcompany.com

In order to meet it, we could create a Mail Contact with the address of user@externalcompany.com, and set the forwarding in sales@company.com's mailbox. Here are the detailed steps:

  • Create the Mail contact(in EAC>Recipient>Contact>New>Mail Contact>create the contact with the external address):

136077-image.png

  • Set the autoforward for user mailbox(Recipient>Mailbox>edit the sales@company.com's mailbox>mailbox features>Mail Flow>View details>Enable forwarding>choose contact>check/uncheck the option below to control if the messages are also sent to the original mailbox.):

136078-image.png

Hope that would be helpful to you.


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Hi @FedericoCoppola-2569,

Have you tried to create the mail contact and set the forwarding to test? And does your issue have any update now?
If you still need further assistance, please feel free to post back.

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FedericoCoppola-2569 answered

Very helpful!
Thanks
Regards

Federico

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