question

AtomDeng-2344 avatar image
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AtomDeng-2344 asked AtomDeng-2344 answered

Connect vpn always by SYSTEM

I was trying to dial a vpn and show the below error. And show the dail up user was SYSTEM not the user name config in the VPN connection.

Meanwhile, I tried the same setting in my Android mobile and another Windows 10 PC. They work and the Event Viewer show the dial up user was that config in the VPN connection.

Please, how can I fix it.

135783-image.png



 - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
 - <System>
   <Provider Name="RasClient" /> 
   <EventID Qualifiers="0">20227</EventID> 
   <Version>0</Version> 
   <Level>2</Level> 
   <Task>0</Task> 
   <Opcode>0</Opcode> 
   <Keywords>0x80000000000000</Keywords> 
   <TimeCreated SystemTime="2021-09-28T05:00:02.9709417Z" /> 
   <EventRecordID>162768</EventRecordID> 
   <Correlation /> 
   <Execution ProcessID="0" ThreadID="0" /> 
   <Channel>Application</Channel> 
   <Computer>******</Computer> 
   <Security /> 
   </System>
 - <EventData>
   <Data>{BA565C4D-B046-000E-8D93-67BA46B0D701}</Data> 
   <Data>SYSTEM</Data> 
   <Data>HOME</Data> 
   <Data>734</Data> 
   </EventData>
   </Event>
windows-10-network
image.png (134.7 KiB)
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Hello @AtomDeng-2344, Thank you for reaching out. Just a quick question as the issue is tagged with "azure-vpn-gateway" are you using Event Viewer to access Azure VPN? Please let me know so that I can change the tag and redirect the issue to the correct team.

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AtomDeng-2344 avatar image AtomDeng-2344 ChaitanyaNaykodiMSFT-9638 ·

I am sorry, I am not accessing Azure VPN. I accessed the VPN of my own network from outside. But failed, so I check the Event Viewer on my computer.

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Hello @AtomDeng-2344, no worries I have added the "windows-10-network" tag to this issue.

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1 Answer

AtomDeng-2344 avatar image
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AtomDeng-2344 answered

I also tried another local user on this computer, and dial up VPN connection with same settings. It show me the 734 error also.

 CoId={80937C1F-CBC2-4CA0-A1FA-7CC6ADF9FB5C}: The user MYCOMPUTER/NEW_USER dialed a connection named HOME which has failed. The error code returned on failure is 734.

It shows the dial up user is my computer local user, not SYSTEM or my VPN username.

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