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Service Design and ITIL for Azure

CK71 1 Reputation point
2020-08-02T13:43:21.343+00:00

Hi All

I am exploring how Service Design & ITIL & Governance concepts can be applied to Azure Cloud for the following scenario? Is the any best practices, guidelines anywhere? Can you please share your experience to design a service on the cloud which you used in your enterprise?

Design a service for a Data Platform based on given SLA, RTO/RPO supporting company ITIL best practices for request, configuration, issue, financial management, asset management, governance, etc...

Scenario:

  1. Cloud Native: The Data Platform can use Azure native components only (In this case, how Azure is supporting best practices and can be integrated with on-prem IT governance, etc..)
  2. PAAS: The Data Platform can be created by installing specific components/containers on VM's using IAAS approach to create a custom PAAS offering.

Regards
CK

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  1. MrCoco 41 Reputation points
    2021-08-27T12:38:05.603+00:00

    First, I would recommend to look through this manual. Second, it is worth looking through a more detailed one like ITIL 4 Create, Deliver and Support, for instance.

    Anyway, completely agree with @ TravisCragg-MSFT - there are two basic scenarios...

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  2. TravisCragg-MSFT 5,681 Reputation points Microsoft Employee
    2020-08-04T19:16:37.667+00:00

    Scenario 1. Azure has many different Data offerings, I would suggest you review them to see what will work best for your scenario.

    Scenario 2. If you would like the data platform to be on VMs using an IaaS approach, you can use SQL on IaaS VMs, or use Kubernetes to deploy your SQL Server.

    If you need further information, we will need more detailed information about your environment, expected throughput, and any latency requirements.

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