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TrnQuangAnh-8212 avatar image
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TrnQuangAnh-8212 asked PengGe-MSFT commented

Visual Studio 2019 "Installer has Stopped Working" error

Whenever i run Visual studio installer 2019, it always say: "Visual studio installer has stopped working"
I've try many different things to fix it and it sil displaying this error, any help?
I am using windows 7 pro 64-bit

vs-setup
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There is a chance Windows Defender or some anti-virus program is interfering with the installer.

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I've tried whitelisting it and disabling the antivirus but none works.

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Hi @TrnQuangAnh-8212
I have not heard from you for a couple of days. Please let me know if there is anything that I can help here

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1 Answer

PengGe-MSFT avatar image
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PengGe-MSFT answered

Hi @TrnQuangAnh-8212

Welcome to Microsoft Q&A!

Your device needs to meet these system requirements to install VS2019.

We need your help to collect setup logs. Please download and run the collect.exe tool, then find the vslog.zip file in the %temp% folder(C:\Users\XXX\AppData\Local\Temp), upload it to https://onedrive.live.com/ and share the link here.(Please select Visible to the original poster & Microsoft option if you collect the log file and want to post the link as/in a comment)

Sincerely,
Peng


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5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.