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GeorgeKatele-9783 asked emizhang-msft commented

Excel for Mac has crashed and won't start up. How can I reinstall?

Trying to open Excel for Mac it repeatedly crashes. Word, Powerpoint, etc are all fine.

Version 16.53 of Excel.

Where can I re-install from?

office-excel-itpro
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emizhang-msft answered

Hi @GeorgeKatele-9783,
Do you want to re-install Office for Mac?
You can uninstall Office for Mac completely first:
https://support.microsoft.com/en-us/office/troubleshoot-office-for-mac-issues-by-completely-uninstalling-before-you-reinstall-ec3aa66e-6a76-451f-9d35-cba2e14e94c0
Refer to this support article about how to re-install Office for Mac:
https://support.microsoft.com/en-us/office/download-and-install-or-reinstall-microsoft-365-or-office-2019-on-a-pc-or-mac-4414eaaf-0478-48be-9c42-23adc4716658#InstallSteps=Install_on_a_Mac

Just checking in to see if the information was helpful. Please let us know if you would like further assistance.


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GeorgeKatele-9783 answered emizhang-msft commented

Thank you for your reply.

Using the 2nd link, when I click on https://www.office.com/, it redirects to my email provider (GoDaddy.com). When I log in to GoDaddy, the only option is to read email.

I purchased a subscription to Office on my own through amazon.

It's a Microsoft Office 365 family subscription.

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Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

I suggest you I suggest you contact the supplier where you purchased Office or contact the Microsoft Office support to check the states of your Office product:
https://support.microsoft.com/en-us/topic/contact-microsoft-office-support-fd6bb40e-75b7-6f43-d6f9-c13d10850e77


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