We are changed our company name from "IronOne Technologies (Pvt) Ltd" to "BoardPAC Private Ltd". So we decided to change the "Publisher display name" of the Microsoft store as well. So I went ahead and change the details with our new company name. We are using Google as our main email domain which is "xxx.boardpac.co" and we also have a Microsoft domain email as well which is "xxx.boardpac.org". I have changed the relevant fields and submitted but it was failed with the following messages.
"We were not able to verify your employment details. Follow below instructions to fix:"
"Verify and update company legal business name"
"Verify and update email with the company domain email address"
All the details I gave are true and correct but the verification fails. Appreciate your immediate assistance on this because meanwhile I cant submit app updates to the Store due to publisher name conflict.
Thank you for your consideration.
NOTE: Screen of "Developer" section change
The screen of change contact details of "Developer" section
Screen of the "Partner" section change
The screen of change profile details of "Partner" section