Is there a way in the B2C custom policy that I could allow users to re-register MFA?

Syed Palayathar 486 Reputation points
2021-09-29T11:34:29.493+00:00

We have an Azure AD custom policy that uses totp flow to generate a passcode. Users use Microsoft authenticator . If b2c user lose/change their device, the only way we can re-register MFA through the authenticator app is to remove that b2c user and ask them to sign up again. This initiates the user signup workflow and provides the QR code to user so that they can add it to the Microsoft authenticator.

Is there a way in B2C custom policy, we can enable users to reset their MFA authenticator i.e. like password reset can we do MFA reset.

Thanks for your help

Microsoft Entra External ID
Microsoft Entra External ID
A modern identity solution for securing access to customer, citizen and partner-facing apps and services. It is the converged platform of Azure AD External Identities B2B and B2C. Replaces Azure Active Directory External Identities.
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  1. soumi-MSFT 11,716 Reputation points Microsoft Employee
    2021-10-20T11:08:34.207+00:00

    @Syed Palayathar , try calling the register technical profile based on some other logic, right now it's skipped if the attribute which indicates the user has registered is present.

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