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AdamMohamed-1053 asked ZhengqiLou-MSFT commented

Teams Call dropping issue

Teams call getting dropped when you click on a file thumbnail not the filename link

office-teams-windows-itpro
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ZhengqiLou-MSFT answered ZhengqiLou-MSFT commented

Hi @AdamMohamed-1053 ,

Could you describe this issue in detail?
Where is the file stored? In a channel or from your OneDrive or something?
And what do you mean "click on a file thumbnail"? Basically click the thumbnail could do nothing, could you test it when in a meeting and not in a call/meeting?

I did a test in both Teams for Windows and for ios, the function was OK.
You could try using Teams for browsers or update the client to test.

Best regards,
Lou


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Hi @AdamMohamed-1053 ,

Do the suggestions above help? If the issue has been resolved, please click “Accept as answer” to mark the helpful reply as an answer, this will make answer searching in the forum easier and be beneficial to other community members as well.

If you are still stuck in this issue, please feel free to post your questions.

Regards,
Lou


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