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sarmednazar-1917 avatar image
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sarmednazar-1917 asked MrSbaa answered

DEP enrolled iOS devices freezes in the start og the enrollment process

Hi Support

I have an enrollment program with these details where i use Company portal as a gateway where the user enforced to login to CP to continue the device enrollment and get company mail,calendar,contactcs installed. All company devices are enrolled in DEP . The issue now is when we start a new iphone up then got frozen already in the wifi settings then getting not respond ... the screen touch stop working and the iPhone being does not respond. I need to restore the iPhone from Itunes to get it work.
Some iPhones freezes in the start of the process and some of them or the most of them freezes after restore from iCloud. Anybody experience the same issue please? is there any solution? or shall i change the settings in the enrollment profile?


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@sarmednazar-1917 Thanks for posting in our Q&A.

Currently, there is no person feedback this issue. From your description "when we start a new iphone up then got frozen already in the wifi settings then getting not respond", it seems not directly related to intune. Based on my research, I find that someone has the similar wifi issue posted in Apple Communities.
https://discussions.apple.com/thread/251148120
Note: Non-Microsoft link, just for the reference.

So, it is suggested to contact Apple to get more help.

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1 Answer

MrSbaa avatar image
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MrSbaa answered

Yes, I have seen this issue. This happens when the device does not have internet access (anymore). This can happen if you restart the device during Company portal enrollment or if the device loses internet connection. Your phone will become stuck and you can only reset it with iTunes as you mentioned.

I would suggest to take a look at the internet connection or consider disabling single app mode for Company portal app during DEP enrollment.

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