DEP enrolled iOS devices freezes in the start og the enrollment process

Question

Hi Support

I have an enrollment program with these details where i use Company portal as a gateway where the user enforced to login to CP to continue the device enrollment and get company mail,calendar,contactcs installed. All company devices are enrolled in DEP . The issue now is when we start a new iphone up then got frozen already in the wifi settings then getting not respond ... the screen touch stop working and the iPhone being does not respond. I need to restore the iPhone from Itunes to get it work.
Some iPhones freezes in the start of the process and some of them or the most of them freezes after restore from iCloud. Anybody experience the same issue please? is there any solution? or shall i change the settings in the enrollment profile?

Answer 1

Yes, I have seen this issue. This happens when the device does not have internet access (anymore). This can happen if you restart the device during Company portal enrollment or if the device loses internet connection. Your phone will become stuck and you can only reset it with iTunes as you mentioned.

I would suggest to take a look at the internet connection or consider disabling single app mode for Company portal app during DEP enrollment.

Answer 2

Hi Guys
We recently started adding IOS devices into Intune (Automated Device Enrollment Process) and when the user starts the process, they are first asked for a language and then a valid WIFI connection.
After that, the user is forced to enter a pin code (6 digits, we force it) and during this step, the phone literally freezes and cannot be used, the screen stays on the pin code screen and you cannot manually close/reboot the device unless it runs out of battery.

Now the person above states that this issue is because the device has lost its WIFI connection.

But in fact, the phone in enrolled in Intune and i can push out a reboot command and the phone does in fact reboot and allows the user to continue the process and log into the company portal app to complete the process.

I need to find out why it freezes?

Can anyone help?

Thanks Vito

Answer 3

FIX: Intune Company Portal Enrollment Issue on iOS Devices

Microsoft has already identified the root cause for the freezing issue with Intune Company Portal. Microsoft has already developed and is in the process of validating a potential fix to address this issue.

Any user signing into the Intune Company Portal app on iOS devices operating build 5.2212.0 is impacted. The validation process is completed and now waiting for Apple’s approval to update the company portal app in the Apple store.

Intune Company Portal Freeze Issue on iOS devices during sign in Fig. 2

• Deploy New Microsoft Store Apps from Intune with Winget

Root Cause

Intune Company Portal Freezes during enrollment Issue Root cause is explained below. This issue happened after the Intune service update, maybe Intune 2301 version.