question

ArumugamRR-9588 avatar image
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ArumugamRR-9588 asked JadeLiang-MSFT commented

Issue regarding email attachment

I am receiving an email to outlook id from another mail id and that email contains an pdf attachment which in-turn i received as a mail attachment inside which the pdf was available as attachment..

Sender A sents an email to Sender B which was expected to receive a email with pdf attachment

Instead

Sender B receives an email with a attachment in Email format.

What could be the possibilities

office-outlook-itpro
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1 Answer

JadeLiang-MSFT avatar image
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JadeLiang-MSFT answered JadeLiang-MSFT commented

Hi @ArumugamRR-9588,

I understand that you sent a message with a pdf attachment in Outlook, but the recipient received the message with the pdf in the body of Email like below, is it right?
136808-image.png
If so, the issue may occur when you send the message with RTF format, it's recommended to first check the format in the subject line above the email like below.
136815-image.png

In this case, if you need to keep the attachment in attchment list, it's recommended to send the message in HTML format.

If that's not your case or I have any misunderstandings, please provide us with more information about your issues:

  • What's the version of your Outlook client(File>office account>About Outlook), please first ensure that you have updated to the latest version of Outlook.

  • Did it occur on .pdf attchment only? Please provide us with the relevant screenshots about your issue.

  • What's the type of these 2 accounts(POP,IMAP or Exchange)? And were sender A and sender B in same domain? If it possible, please log in to web mail to check if the attachment could be displayed normally there


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Hi @ArumugamRR-9588,
Have you checked the message format? And does this issue have any updates? If you have any questions or need further assistance, please feel free to post back. Thanks!

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