I get the error, "Sorry, we can't sync this folder Youre already syncing a shortcut to a folder from this shared library."

Question

I was synchronizing to a SharePoint document library and it stopped synchronizing. I deleted the folder from my PC and tried to resync to the library, but got the error message, "Sorry, we can't sync this folder You're already syncing a shortcut to a folder from this shared library."
I checked in OneDrive/Settings/Account and the library is not listed.
I found a OneDrive shortcut in c:/windoes/WinSxS/ and deleted that as well - No luck.
I opened OneDrive online and could not find the "chained" folder in My Files. (I could not find My Files, just Documents).
Could someone please help me find the offending shortcut?

Answer 1

@Christopher Gillespie

You should go to your modern OneDrive site to delete the "chained" folder shortcut.

Go to the SharePoint document library -> Click App launcher in the upper left corner -> OneDrive -> My Files -> Delete the "chained" folder shortcut.

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Answer 2

Thanks @Emily Du-MSFT but the folder shortcut - or a higher or lower level folder to the one I am wanting to sync - isn't visible (I can see other synced folders just not one that would conflict with what I am trying to sync).

Any further suggestions? Particularly, is there any other way to investigate what folders might be syncing that I am not aware of?

Yours David

Answer 3

David, I am having the sam issue on my Mac. Still no resolutions. Did you find a solution?

Answer 4

Hi, I had the very same issue and was running out of ideas after I tried everything listed here above.
The last thing what I tried was to unlinking my device from my OneDrive (logging out of OD) --> restarting my device --> logging back to my OneDrive and establishing sync connection with desired folder/files from scratch. It helped and it working again.
Hope it helps.