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ChristopherGillespie-7097 asked EmilyDu-MSFT answered

I get the error, "Sorry, we can't sync this folder Youre already syncing a shortcut to a folder from this shared library."

I was synchronizing to a SharePoint document library and it stopped synchronizing. I deleted the folder from my PC and tried to resync to the library, but got the error message, "Sorry, we can't sync this folder You're already syncing a shortcut to a folder from this shared library."
I checked in OneDrive/Settings/Account and the library is not listed.
I found a OneDrive shortcut in c:/windoes/WinSxS/ and deleted that as well - No luck.
I opened OneDrive online and could not find the "chained" folder in My Files. (I could not find My Files, just Documents).
Could someone please help me find the offending shortcut?

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Hi @ChristopherGillespie-7097,
I changed the tag to office-sharepoint-online, The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us. Thank you for your understanding.

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EmilyDu-MSFT avatar image
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EmilyDu-MSFT answered

@ChristopherGillespie-7097

You should go to your modern OneDrive site to delete the "chained" folder shortcut.

Go to the SharePoint document library -> Click App launcher in the upper left corner -> OneDrive -> My Files -> Delete the "chained" folder shortcut.

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