question

MichaelT-8094 avatar image
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MichaelT-8094 asked LuDaiMSFT-0289 commented

Android fully managed devices

Hi there,

Why are fully managed android devices so poorly supported?
Compared to iOS or BYOD android devices, they have limited options such as no remote team viewer support, cant send custom notifications etc.

Im confused why android device administrators and BYOD android devices can have these features but not fully managed.

mem-intune-general
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LuDaiMSFT-0289 avatar image
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LuDaiMSFT-0289 answered

@MichaelT-8094 Thanks for posting in our Q&A.

For remote team viewer, it doesn't support organization-owned devices. So, it is not supported Android Enterprise fully managed devices, Android Enterprise dedicated devices and Android Enterprise corporate-owned with a work profile devices.
https://docs.microsoft.com/en-us/mem/intune/remote-actions/teamviewer-support

For custom notifications, could you please share which article describes it doesn't support Android Enterprise fully managed devices? Based on my understanding, intune custom notifications aren't supported by macOS and Windows devices.


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MichaelT-8094 avatar image
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MichaelT-8094 answered LuDaiMSFT-0289 commented

Thanks for replying,

I wouldnt know what article doesn't support android fully managed devices, but there is no option either when on the android device page or when going into bulk actions.

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@MichaelT-8094 Thanks for your update. In my lab, it shows as same as yours.

Given this situation, it is suggested to try to do the following test:
Please try to deploy a custom notification in Tenant administration > Custom notifications to the android fully managed device group and check if it works in the device.

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I am currently standing by for further update from you and would like to know how things are going. If you have any questions or concerns on the recent information I've provided you, please don't hesitate to let me know.

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