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EvaKujawaEasternEuropeanSIG-1957 avatar image
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EvaKujawaEasternEuropeanSIG-1957 asked EvaKujawaEasternEuropeanSIG-1957 published

i keep on getting this error when trying to log into the outlook email account! i have tried over several days and am still getting the error. please help

UTC Date: 2021-10-01T10:06:39.532Z
BootResult: fail
Client Id: 0236C09ACF994089B773D658115B14E9
Session Id: 9f0f4b59-b3eb-43b1-a1f4-51cbccb34758
Client Version: 20210920004.15
err: TypeError: Cannot read properties of undefined (reading 'namedObjectIDs')
esrc: Runtime
et: ClientError
estack: TypeError: Cannot read properties of undefined (reading 'namedObjectIDs')
at h.deserializeInitialObjects (https://outlook.office365.com/mail/EasternEuropeanSIG@ogs.on.ca/?native&bO=1&sessionId=9f0f4b59-b3eb-43b1-a1f4-51cbccb34758:401:33423)
at e.getInitialObjects (https://outlook.office365.com/mail/EasternEuropeanSIG@ogs.on.ca/?native&bO=1&sessionId=9f0f4b59-b3eb-43b1-a1f4-51cbccb34758:401:23027)
at new e (https://outlook.office365.com/mail/EasternEuropeanSIG@ogs.on.ca/?native&bO=1&sessionId=9f0f4b59-b3eb-43b1-a1f4-51cbccb34758:401:12318)
at Function.e.createInstance (https://outlook.office365.com/mail/EasternEuropeanSIG@ogs.on.ca/?native&bO=1&sessionId=9f0f4b59-b3eb-43b1-a1f4-51cbccb34758:401:13298)
at t.initializeOutlookInstance (https://outlook.office365.com/mail/EasternEuropeanSIG@ogs.on.ca/?native&bO=1&sessionId=9f0f4b59-b3eb-43b1-a1f4-51cbccb34758:401:6995)
at l (https://outlook.office365.com/mail/EasternEuropeanSIG@ogs.on.ca/?native&bO=1&sessionId=9f0f4b59-b3eb-43b1-a1f4-51cbccb

office-outlook-itpro
· 1
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Hi @EvaKujawaEasternEuropeanSIG-1957

Is there any update about your issue?

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joyceshen-MSFT avatar image
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joyceshen-MSFT answered

Hi @EvaKujawaEasternEuropeanSIG-1957

What's you mailbox type? O365 mailbox or Hotmail mailbox (hotmail.com, outlook.com)? Where does this issue occur? Outlook client or OWA(outlook web app)?

Here seems discusses the similar issue as yours: Cannot read property 'namedObjectIDs' of undefined

Fixed by editing $HOME/.config/Prospect\ Mail/settings.json

 {
     "urlMainWindow":"https://mail.yourdomain.tld/owa/",
     "urlsInternal":["mail.yourdomain.tld"],
     "urlsExternal":["mail.yourdomain.tld"]
 }

Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.


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EvaKujawaEasternEuropeanSIG-1957 avatar image
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EvaKujawaEasternEuropeanSIG-1957 answered EvaKujawaEasternEuropeanSIG-1957 published

Thanks, i seem to have to close my window and open a new one for successful log in

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