Windows Explorer Crash every day at the same time

Murat Cakan 11 Reputation points
2021-10-01T13:39:45.293+00:00

Hi There

Windows Explorer crashes every day at the same time. And the whole thing has been going on for months.

My system information:

  • Windows 10 Enterprise, 21H1
  • Intel Core i7-8650U
  • 16 GB

Event viewer:

Fehlerbucket 1443317642490009151, Typ 4
Ereignisname: APPCRASH
Antwort: Nicht verfügbar
CAB-Datei-ID: 0

Problemsignatur:
P1: Explorer.EXE
P2: 10.0.19041.1202
P3: dba1e981
P4: combase.dll
P5: 10.0.19041.1202
P6: 474f0ba7
P7: c0000005
P8: 00000000000f36c8
P9:
P10:

Angefügte Dateien:
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERFABC.tmp.WERInternalMetadata.xml

Diese Dateien befinden sich möglicherweise hier:
\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Explorer.EXE_1ca21d8bda92ce596f6d0955063ea332235c839_18c2a57f_4bb4c575-9ecb-497d-b244-46312f8eb494

Analysesymbol:
Es wird erneut nach einer Lösung gesucht: 0
Berichts-ID: 481d4b8f-0b03-4431-9ae4-77e7828a5c75
Berichtstatus: 268435456
Bucket mit Hash: ce681218f38f89350407b1bfb2abd63f
CAB-Datei-Guid: 0

Name der fehlerhaften Anwendung: Explorer.EXE, Version: 10.0.19041.1202, Zeitstempel: 0xdba1e981
Name des fehlerhaften Moduls: combase.dll, Version: 10.0.19041.1202, Zeitstempel: 0x474f0ba7
Ausnahmecode: 0xc0000005
Fehleroffset: 0x00000000000f36c8
ID des fehlerhaften Prozesses: 0x2550
Startzeit der fehlerhaften Anwendung: 0x01d7b5eed1937c84
Pfad der fehlerhaften Anwendung: C:\WINDOWS\Explorer.EXE
Pfad des fehlerhaften Moduls: C:\WINDOWS\System32\combase.dll
Berichtskennung: 481d4b8f-0b03-4431-9ae4-77e7828a5c75
Vollständiger Name des fehlerhaften Pakets:
Anwendungs-ID, die relativ zum fehlerhaften Paket ist:

Dump File:
https://rapp-my.sharepoint.com/:u:/g/personal/murat_cakan_rapp_ch/EYSHgxjb9p9Brzqt_i5szmYBg4P8LH1MXvCMc5QMi8N17A?e=DVlvE8

Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
10,617 questions
0 comments

2 answers

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  1. Murat Cakan 11 Reputation points
    2021-12-14T09:07:49.747+00:00

    Hi there Reza

    Sorry for being so late in replying back.

    I have found the problem. This was caused by the Busylight for Teams application. After I updated the application to a newer version, the problem no longer appeared.

    Kind regards

    2 people found this answer helpful.
    0 comments
  2. Reza-Ameri 16,831 Reputation points
    2021-10-02T17:18:10.55+00:00

    Try open start and search for feedback and open Feedback Hub app and report this issue and upload these dump files there.
    Try update Windows and all of your drivers.
    Try perform Clean Boot and see if the problem persist?
    Take a look at:
    https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd
    If not, then enable service one by one to identify which one causing the problem.

    0 comments