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BrandonASCH-5174 avatar image
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BrandonASCH-5174 asked emilyhua-msft commented

I cannot utilize my apps from the desktop through my school because it tells me I already have that account open.

I have had a personal account through my college for a few years now. I bought a new computer and Microsoft office came with it tied to my personal e-mail. That subscription has expired and I can no longer use my desktop apps. I have signed out, uninstalled the apps, and removed the device from my personal e-mail account. I try to sign in with my school account and it tells me I'm already signed in on this computer and I cannot use my apps.

office-itpro
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The openspec-* tags are dedicated to supporting issues related to open specifications. You can find open specifications here https://docs.microsoft.com/en-us/openspecs/. Since your question does not pertain to one of these specifications, I've removed the openspecs tag and added the office-itpro tag. Hopefully this will get your post the proper attention.

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Jeff McCashland
Microsoft Open Specifications

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emilyhua-msft answered emilyhua-msft commented

@BrandonASCH-5174

I have had a personal account through my college for a few years now

Are you still a student or teacher in this school?
Please make sure this license is valid now.

Which Office license did you get from your university?
Such as Microsoft 365 apps, Office 2016 Home & Student or others.

  • Please go to Registry Editor, locate to HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity\Identities, and then delete the subkeys related to this school account under it.
    (Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration in case problems occur.)

  • Then enter "Credential Manager" in Windows search box and open it. Under the Windows Credentials tab, locate the schoolaccount and then select Remove.

  • Restart your machine, and sign your account into Offce apps for a check.

If the steps above do not work, I suggest you log your school account into "My Account", and then go to Subscriptions, check which Office license do you have.
If you have the license for Microsoft 365 apps (desktop clients), then you could download Microsoft 365 apps from My account website and install it.
(Before re-install Office, please remember to use Microsoft Support and Recovery Assistant tool to uninstall previous Office completely.)

Any updates, you could post back.


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@BrandonASCH-5174
I am checking this thread, do you have any updates?
If yes, you may feel free to let us know,

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