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tahliyahallen-4471 avatar image
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tahliyahallen-4471 asked MrSbaa answered

How to access Authenticator app if password is forgetten?

I cannot log into my school website because I don’t remember my password. When I try to make a new one, I need a code from the Authenticator app which I also cannot log into because in order to retrieve the code sent to me, I need to get it from the with Authenticator app.

Is there any way around this?

Thank you.

Tahliyah Allen

azure-ad-passwordless-authenticationazure-ad-password-hash-sync
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1 Answer

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MrSbaa answered

If you do not remember the password of your account, you should be able to reset it by using Self-service-password-reset (depends if your school enabled it). However, since you do not have access to the authenticator app anymore, I suggest to contact your IT administrator to reset it for you.

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