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RecoveryHelp-1295 avatar image
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RecoveryHelp-1295 asked DSPatrick answered

Recovery Email Using Identity Card

Hi, I have a serious problem here.

I lost my account that linked to my social media. My social media like a Facebook doesn't trust me so I have a Checkpoint problem and Facebook need to send a code to my Hotmail, but I lost my password on Hotmail. I use recovery form and less than a minute, I fail by system (maybe artificial intelligence) and I tried for 3 days in a row to fill a recovery form and no one works. Then, my phone number (not use for authentification 2 factors) wasn't active 'cause of expired date of use. I just wanna say that, it is possible for us to prove identity using an identity card? So we can to access our private email like ever before?
Thanks, I hope we can to solved all the problems!

Sorry for disturb

Kind Regards,

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1 Answer

DSPatrick avatar image
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DSPatrick answered

Outlook.com (hotmail) is not currently supported here on Q&A. The product group for Outlook.com actively monitors questions in dedicated forums here.
https://answers.microsoft.com/en-us/outlook_com/forum/oemail


If an account access problem then also try resetting via the account recovery form
https://support.microsoft.com/en-us/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

--please don't forget to upvote and Accept as answer if the reply is helpful--


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