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FelipeJanurio-3559 asked JadeLiang-MSFT commented

Issues with verification while creating account

So I've been trying to create a new outlook account, but I don't know how to get through the bot verification. It gives six images of an animal and you have to choose "the right one upside" for a few rounds, but not only it doesn't give you a comparative pic, but it clearly works randomly, since I can select any of the pictures and it works, except in the last one. No matter what I choose, it's always wrong and then I have to restart all over. Is there something I'm missing? Has someone dealt with this issue before?

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Hi @FelipeJanurio-3559,

Please kindly understand here we mainly focus on general issues about Outlook. Considering that your issue may be more related to outlook.com, it’s recommended to post it in dedicated outlook.com forum to solve it better. Thanks for your understanding and hope your issue would be resolved soon.


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