question

PascalHayes-4695 avatar image
0 Votes"
PascalHayes-4695 asked Crystal-MSFT answered

Access to files and folders if the Owner of the subscription changes

Currently my Office 365 account is owned by a colleague at my company, he is the Program Manager and has 5 seats in Office 365, I use one of those seats. That seat is linked to my personal email address at msn.com, not my company email at futroninc.com. The project I am on will end early next year and my employment with this company will likely end. I want to keep my msn.com link to Office 365 and pick up the annual payment myself. In other words, I don't want to remain as one of the 5 seats owned by my colleague. I want to own my own Office 365 account but keep files and folders.
Another detail that may be important. I have two Office 365 accounts linked to two different email addresses: <name>@futroninc.com and <name>@msn.com. The former has almost nothing in it and to be honest, I am not sure how it got created. The latter is the account I use as I described in the first paragraph where all the files are linked to my personal email. If there is a number I could call to discuss this it would be easier to resolve, I think.

windows-365-business
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

1 Answer

Crystal-MSFT avatar image
0 Votes"
Crystal-MSFT answered

@PascalHayes-4695, From your description, it seems our issue is related with office 365. Here we suggest to go to the following location to ask question there to get help:

https://answers.microsoft.com/en-us/msoffice/forum/msoffice_o365Admin?sort=LastReplyDate&dir=Desc&tab=All&status=all&mod=&modAge=&advFil=&postedAfter=&postedBefore=&threadType=all&isFilterExpanded=false&page=1

Meanwhile, you can also call our Phone support to get help:
https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

Hope it can help.


If the response is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.


5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.