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Maris-5830 asked JamesHamil-MSFT answered

SharePoint items are locked by user who edited document

Hi! we have SharePoint 2016 and using it together with Office 365.
Currently if we have for example word document, then after editing it in Word (not in browser), then the item in SP gets locked by the user who edited the document and can't edit any metadata in SP.
At the same moment if document is opened in word again, user can edit it and also edit metadata from Word under File/Info but again when opening in SP and editing metadata, it's locked by the user.
We did a lot of investigation and only thing what is helping is to disable Azure Information protection add-in, but this is not an good option in our company.
Does anyone met such an issue and knows how to solve it without disabling this add-in?

We have a case opened in MS, but it's two or three weeks already without any luck.

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Hi, we are investigating your issue and will update you shortly.

Best,
James

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1 Answer

JamesHamil-MSFT avatar image
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JamesHamil-MSFT answered

Hi @Maris-5830 , this seems to be caused by AIP usage rights. Have you looked into changing the permissions for your users? This utilizes AIP and if set up will allow your users to access the documents. Please let me know if this works or if you have any questions!

Best,
James

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Hi! The user is the owner and creator of the document it gets locked by the same user, document is still editable in word but can t edit metadata, in SP, error - locked by the owner/creator of the document.
I'm not sure how AIP usage access are configured in our company, but we have confidentiality class Public and it can be sent out and edited by everyone even outside of company, but this class documents still gets locked all the time. We have also SP online and in there everything is fine, the issue is only with SP2016 on prem.
Do you have any other suggestions? Do I still need to find somebody who can check/manage AIP usage rights if the issue is only for on prem SP and not in cloud?

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