Something Went Wrong 80004005

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BoopathiSubramaniam-6294 asked Aug 3, '20 Amiya commented Mar 3, '22

Something Went Wrong 80004005

Hi,

Below error received during the Autopilot process. Device is Windows 10 1909. This device is deleted from Intune and imported again.

Same error occurs once Hybrid profile assigned to the device and Autopilot process started in the device.

mem-intune-enrollment

capture.jpg (21.3 KiB)

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Amiya · Mar 03 at 02:10 PM

Were you able to resolve it @BoopathiSubramaniam-6294 ? If yes, how?

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Answer 1 · 2020-08-04T02:24:24.807Z

Crystal-MSFT answered Aug 4, '20 Amiya commented Mar 3, '22

Hi,

For the error "Confirm you are using the correct sign-in information and that your organization is using this feature (80004005)", it seems to be with Offline Domain join issues. Device might not have line of sight to DC. Please check on this.

https://docs.microsoft.com/en-us/windows/deployment/windows-autopilot/user-driven#user-driven-mode-for-hybrid-azure-active-directory-join

intune-autopilot-bybrid.png (12.7 KiB)

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Answer 2 · 2020-08-04T09:05:51.433Z

BoopathiSubramaniam-6294 answered Aug 4, '20 Crystal-MSFT commented Aug 10, '20

Hi Crystal,

Thanks for your answer.
Device is connected to Company network (10...*) and valid email address is used to enroll the device. All the users have enroll permission.

Which event id to be checked if SHIFT+F10 entered to get the command prompt and after collecting the event logs

Regards,
Boopathi

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Crystal-MSFT · Aug 05, 2020 at 06:16 AM

Hi Boopathi,

Thanks for the reply.

Another point to check is the time. Please make sure the time is the same as it on DC.

However, if the issue still persists, we can collect some logs for further analysis. As the event id is different for different reason. It is hard to say which event id to check. But we can follow the steps in the following video to collect Windows Autopilot Event Tracing Logs to check if there's any error in the following logs: Or we can open a case and provide the following logs for analysis:
https://www.youtube.com/watch?v=jtYr89XXTg8&list=PLyhj1WZ29G66l3H1lnkSkvsZE035kJujl&index=9&t=0s
Note: Non-Microsoft link, just for the reference.

Best regards.
Crystal

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BoopathiSubramaniam-6294 Crystal-MSFT · Aug 05, 2020 at 05:09 PM

Thank you. Let me use this when an error occurs.

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Crystal-MSFT BoopathiSubramaniam-6294 · Aug 10, 2020 at 02:47 AM

Ok, feel free to let us know if there's anything we can help.

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Answer 3 · 2020-08-05T21:53:42.383Z

NickHogarth-MVP answered Aug 5, '20

Does the device have a domain join profile assigned to it in Intune? Confirm the device is in the group with the domain join profile assigned to it. Also confirm that the Intune connector for AD is "healthy" in the MEM portal.

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