question

KFSIT-4175 avatar image
0 Votes"
KFSIT-4175 asked KFSIT-4175 commented

Server 2016 Print Server Issues.

I have having an issue on our Windows Server 2016 print server. The server has worked perfectly up until a week or two ago, but has now started behaving strangely. Nothing, to my knowledge, has changed in the server.

A small bit of important background:

These are Amazon hosted servers (EC2) running the print server, and Amazon workspaces trying to connect to the printers via the server.

I have reached out to Amazon for multiple hours of troubleshooting to find the cause, but they are now convinced it is something in Windows.

The Issue:

Any time a new workspace tried to connect to the device automatically, I get the error "Before you can add this printer, you need to install a driver for it. Find the driver on the web or use the disk that came with the printer, and then try again."

The inconsistency of the issue is also a factor. Two workspaces using the same image will act differently, one downloading the drivers automatically, and the other bringing up the error. That being said, it is the exception for a device to work automatically and not the norm.

  1. we started by confirming the Workspaces involved could reach the Print Server running on an EC2 instance. This was successful, and DNS was also working as expected.

  2. also disabled webroot to see if that would resolve the issue, but the issue still occurred.

  3. We then attempted to manually add the printer by using the unc path \\exch16. This did show the printer that are being shared, and when selecting to connect.

*note: We were prompted for permission to install the driver. You proceeded, and the drivers installed and the printer would then connect successfully.

If anyone has any idea of what is happening, please let me know.

*Note that we are trying to have this seamless and automatic. The workaround above works, but is not the ideal setup.

windows-server-2016windows-server-print
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

LimitlessTechnology-2700 avatar image
1 Vote"
LimitlessTechnology-2700 answered KFSIT-4175 commented

Hello KFSIT,

Thank you for your question.

There is a problem that affected windows 10 and servers in relation to the printing service, so a path was launched to fix this type of problem, please go to the link below to download and install this fix path:

https://support.microsoft.com/en-us/topic/kb5005652-manage-new-point-and-print-default-driver-installation-behavior-cve-2021-34481-873642bf-2634-49c5-a23b- 6d8e9a302872



If the answer is helpful, please vote positively and accept as an answer.

· 2
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

That makes so much sense! One of the things we noticed was during the workaround we were being asked for administrative priv. I will test this now and see if it works!

0 Votes 0 ·

This seems to have fixed everything. Thank you so much!

0 Votes 0 ·
0x421 avatar image
0 Votes"
0x421 answered KFSIT-4175 commented

Hello KFSIT-4175,

Have you installed updates lately on this server ? Like KB5004948 (print nightmare patch) ?

· 1
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

All updates are installed including print nightmare.

0 Votes 0 ·