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JoeyBailey-7305 asked saldana-msft edited

How to Activate Volume License Visio/Project on an Azure VM that is using Microsoft KMS for OS activation?

We are using Windows Virtual Desktop with the standard Azure/Windows licensing option and I believe that uses an Azure KMS server. We also use O365 activation for standard Office products (Word, Excel, PowerPoint, etc.). This all works just fine, however, we also have existing Volume Licensing for Visio and Project that we are having trouble activating. Microsoft/Azure's KMS server can't activate it, and users that log in do not have the additional Visio/Project subscription level on their O365 account. Is there a way to add an additional KMS server the Azure VM will check to activate Visio and Project? What is the best way to achieve this given the different activation methods already in place? We temporarily substituted the KMS key for MAK key, but that only worked for short while. MAK keys do not appear to be as flexible as KMS since we are frequently deleting and re-creating multiple VMs in multiple desktop pools. Any help would be greatly appreciated. Thanks!

azure-virtual-machinesoffice-visio-itpro
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@JoeyBailey-7305 ,
Has your issue gone away?
If yes, please share us your solution and accept it as an answer.
Your action would also help other users who encounter the same issue and read this thread. Thank you for understanding!

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1 Answer

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emilyhua-msft answered emilyhua-msft commented

Hi Joey,

From the perspective of Office, if you currently have a Windows KMS host on an operating system that supports Office KMS, you may use that server for your Office KMS host as well. But you need to install the licensing files and an KMS host key for Office.

Here is the document which describes about configuring KMS host for volume licensed Office, you may have a look.
Configure a KMS host computer to activate volume licensed versions of Office

What's the version of your Visio and Project? Please note, to install volume licensed versions of Project 2016 and Visio 2016 on the same machine as Microsoft 365 Apps, Office Deployment Tool is needed. Besides, the General Volume License Key (GVLK) for volume activation of KMS, should be changed. More detailed information, please refer to "Use the Office Deployment Tool to install volume licensed versions of Project 2016 and Visio 2016"

Hope the information could be helpful.

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Thanks for the reply! The problem we are having is specifically with Windows 10 Azure VMs that include the OS licenses. These appear to be activated through Azure-owned KMS servers that we are unable to add our Visio/Project KMS key to. Our on-premise KMS server is configured to activate Project/Visio and does so successfully with non-Azure activated machines. Even though the Azure VMs have valid communication to our on-premise KMS server, they default to the Azure-owned ones since that is what's used for OS activation. Is there a way to force the machine to look for another KMS server to activate Visio/Project? We used the Office Deployment Tool to install Visio/Project 2016 alongside the O365 apps. All apps open but Visio/Project 2016 stop working and give an Activation Failed message after the trial period has ended. It cannot activate via Azure-owned KMS servers.

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@JoeyBailey-7305
Thanks for your detailed explanation, to help you better I would add a tag related to Azure VM in this thread as we lack expertise on Azure.

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In addition, I find the article "Microsoft Office prompts for activation in Azure", maybe you could have a look, especially the Resolution. For environments that do have the correct licensing to host Microsoft Office, you may enable access to an on-premise KMS host through a site-to-site tunnel.

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