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RuthD-2334 avatar image
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RuthD-2334 asked CaseyYangMSFT-4714 commented

Error 80090016

When I try to open Word etc I am getting error message 80090016.

I am using a school account and have asked them for help, but they have found no reason why it shouldn't be working.
They are saying the issue is with my device.

I've tried the suggested solution but i'm still getting the same message.

Please help,
Ruth

office-sharepoint-server-administration
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1 Answer

CaseyYangMSFT-4714 avatar image
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CaseyYangMSFT-4714 answered CaseyYangMSFT-4714 commented

Hi @RuthD-2334,

You could try to delete this folder: C:\users\<user>\AppData\Local\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy then restart your PC.

If you are not able to see the AppData folder, you should click File > Change folder and search options > View > Show hidden files, folders, and drives


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Hi @RuthD-2334,

I'm checking how the things are going on about this issue. Is there any progress on this issue?

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