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MS Teams on MacBook - cannot add Tab app to meetings

We're developing an MS Teams Meetings Tab app. The Tab UI is served through NginX. Currently the app package is installed using the 'Upload custom app for the org' button.

All users use the Teams desktop client exclusively. Most are able to add the app to their meetings and use it without issues.

However, some MacBook users are unable to add the app to any meeting. On clicking the '+' button on their meeting details page, they can find and choose the app. But the app configuration window stays blank (the config page never loads) and the 'Save' button remains disabled. No NginX access logs are printed in this case.

137501-microsoftteams-image-3.png

These users are on the latest Teams version (at the time). They can add other apps (like Polly) without a problem. They're also able to add our app through the same user account from other MacBooks from the same network.

Is this a bug, a known issue, or are we missing any configuration steps?


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Hi @SagarJoshi-5674,
Can you confirm the teams version for which the user's are facing the problem. Are the user's who are not facing any issue using the same version ? If not can you try switching to that version and then check once.



Thanks

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SagarJoshi-5674 avatar image SagarJoshi-5674 PrithviKamble-MSFT-9239 ·

Hi @PrithviKamble-MSFT-9239,
thanks for your response.

Can you confirm the teams version for which the user's are facing the problem.

The version is 1.4.00.26471. It is also visible in the attached screenshot. However, the same version on another MacBook in the same network works without issue.

We thought it might be the M1 chip, but it is also reproduced on an Intel MacBook. The only difference we found so far is that the machines with the issue run Big Sur while the one without, runs Catalina.

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@SagarJoshi-5674 - Apologies for the delay in response. We tried to repro this issue on Mac. version is 1.4.00.27469. It is working fine without any issues. We are checking this internally. We will get back to you.

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SagarJoshi-5674 answered SagarJoshi-5674 edited

@Meghana-MSFT @PrithviKamble-MSFT-9239 thank you for your responses.

We could also reproduce the problem on Android devices. The meeting Tab wouldn't load.

Turns out the problem was - missing intermediate certificates in the chain on our web server. Strange that some MS Teams clients (Win10, MacOS Catalina, iOS 15) can handle this, but others (MacOS Big Sur, Android 11) cannot.

Anyway, fixing the certificate file configured on NginX fixed the problem on all the clients.

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