question

GabrielAugustoOliveira-3212 avatar image
0 Votes"
GabrielAugustoOliveira-3212 asked SadiqhAhmed-MSFT commented

Microsoft Azure Backup encountered an internal error. (ID: 130001)

Hi!

I am reinstalling the Microsoft Azure Backup Agent (MARS) on a Windows Server 2016 Standard, but when I insert the Vault credentials, downloaded from the Azure portal, I get the following error:

"Microsoft Azure Backup encountered an internal error. (ID: 130001). Wait for a few minutes and then try the operation again. If the issue persists, please contact Microsoft support."

I've tried redoing the process and downloading the vault credentials again but the error persists.

Do I need to be performing any other procedures before installation or any other analysis?

Thanks in advance!


Att,
Gabriel Oliveira

azure-backup
· 1
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

1 Answer

GabrielAugustoOliveira-3212 avatar image
0 Votes"
GabrielAugustoOliveira-3212 answered SadiqhAhmed-MSFT commented

Thanks SadiqhAhmed-MSFT ,

Problem solved after changing some rules in Kaspersky antivirus!


· 1
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

@GabrielAugustoOliveira-3212 - Thanks for the update. Glad to know the issue is resolved now! :)

0 Votes 0 ·