question

sns1 avatar image
0 Votes"
sns1 asked YiLu-MSFT commented

Access issue on teams app and teams admin centre

I am SharePoint online administrator, I don't have any extra access from teams however I can log in teams app and do the stuff. and also I can log in admin center.

where as other member who is having SharePoint admin access, he can log in SP online admin centre as like me however he is not able to access teams admin center and teams app also, at least I am expecting to log on teams app but receiving below error for him.


where as I can log in SP , Teams and teams app also

one thing noticed he cant see any other admin centre except SP admin centre.

Please help what we need to do to him to get rid of above error... 137484-capture.png


office-sharepoint-onlineoffice-teams-windows-itproviva-connections-teams-desktop
capture.png (1.1 MiB)
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

1 Answer

YiLu-MSFT avatar image
0 Votes"
YiLu-MSFT answered YiLu-MSFT commented

Hi @sns1
For getting access to Teams, a user must have an assigned Microsoft Teams license from Office 365 Admin Center. Because without assign Microsoft Teams license users cannot log in to Teams.

1.Go to admin.microsoft.com page.
2.Click the Users drop-down button.
3.Select the Active Users option.
4.Choose the user.
5.Click the More Actions button.
6.Select the Manage Product Licenses option.
7.When a new window pops up, scroll down to the Apps section.
8.Check the Microsoft Teams option.
9.Save the changes.
Note: Only Office 365 Admin can enable/disable Microsoft Teams for users in the organization.

For more information, you could refer to:
https://docs.microsoft.com/en-us/microsoftteams/user-access


If an Answer is helpful, please click "Accept Answer" and upvote it.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.


· 4
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

Hi Yi Lu,

I don't find active users option instead I am seeing manage users option. and there if I select the user there is no option to provide teams license
137557-ccc.png


0 Votes 0 ·
ccc.png (1.2 MiB)

Hi @sns1
We need to go to office 365 admin center instead of Teams Admin Center.

The Active User is here:

137691-image.png


Then Select the Manage Product Licenses option:

137643-image.png


And select Microsoft Teams:

137598-image.png


0 Votes 0 ·
image.png (33.2 KiB)
image.png (20.0 KiB)

HI Yi Lu,

I see for that particular user MS teams license is unselected.

0 Votes 0 ·
Show more comments