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MaqboolHussain-4784 avatar image
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MaqboolHussain-4784 asked KaelYao-MSFT edited

can't access Exchange 2013 Admin ECP and OWA Page after applied Security Update For Exchange Server 2013 CU23 (KB5004778)

Hi ,

can't access Exchange 2013 Admin ECP and OWA Page after applied Security Update For Exchange Server 2013 CU23 (KB5004778).

I am getting the following message

something went wrong
Sorry, we can't get that information right now. Please try again later. If the problem continues, contact your helpdesk.

office-exchange-server-administration
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1 Answer

KaelYao-MSFT avatar image
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KaelYao-MSFT answered KaelYao-MSFT edited

Hi @MaqboolHussain-4784

Is the detailed error message "ASSERT: HMACProvider.GetCertificates:protectionCertificates.Length<1"?
If it is the case, the cause of the issue may be the Microsoft Exchange Server Auth Certificate is expired or missing.
You may use this command to check:

 Get-ExchangeCertificate (Get-AuthConfig).CurrentCertificateThumbprint

If there is no result returned or the certificate has expired, please follow the steps in this link to create a new OAuth certificate:
Can't sign in to Outlook on the web or EAC if Exchange Server OAuth certificate is expired

You may need to wait for some time for the new certificate to take effect.


In addition, here are two threads about this issue for your reference:
Exchange 2013: After KB5004778 update, unable to access OWA & ECP (http code 500)
Exchange 2019: EX2019-CU10 OWA/ECP not working after July Security Update

And this issue is also mentioned in this article:
Released: July 2021 Exchange Server Security Updates
Please refer to the Known issues in July 2021 security updates part.
131629-24.jpg


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Hi @MaqboolHussain-4784

I am writing here to confirm with you how thing going now?
Did the issue get resolved?

Please let us know if you would like further assistance.

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