1,936 questions
Thanks, I will try.
I actually just thought of it, our Office365 is via Godday? It is kinda a 3rd party authentication provider, may be that's why? Like may be something need to be setup to authenticate that properly....
Office 365 AAD account cannot sign in AAD joined win 10
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(9.6, 76%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMA%3C/text%3E%3C/svg%3E)
MOD Administrator
11
Reputation points
Hello Team,
I have made my win 10 device with Office 365 AAD joined, but I cannot use the Office 365 email account and password to sign in the win10, after checked in the Office 365 AAD portal, the device has shown the AAD joined and enabled, but never cannot be signed in, it always prompts me that the user name or password is incorrect. But I can sign in Office 365 with the credentials. For your reference
How can I resolve it?
{count} votes
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(156.8, 7.000000000000001%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES1%3C/text%3E%3C/svg%3E)
Sonacanada-1670 1 Reputation point2021-02-03T17:28:35.7+00:00 Hi,
Were you able to resolve this issue?
We noticed the exact same symptoms and issue, however not able to find the reason!
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 98%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
Spyweb 1 Reputation point2021-11-24T01:21:39.587+00:00 Same issue here, anyone found the root cause?
Sign in to comment
6 answers
Sort by: Most helpful
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous2021-02-16T15:04:23.897+00:00 -
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 67%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENB%3C/text%3E%3C/svg%3E)
Nung Bedell 1 Reputation point2021-08-24T18:24:35.473+00:00 I have the same problem and the domain was created in GoDaddy as well. One thing I noticed in Azure Portal was that the domain was on Azure AD Free so I upgraded it to the premium p2 thinking that would fix it. It did not, but I think there is something that has to be enabled that I haven't found yet.
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 67%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAF%3C/text%3E%3C/svg%3E)
Austen Frostad 1 Reputation point2022-05-10T19:30:49.44+00:00 Same here!!! Setting up computers for a friend's office and they use godaddy. I was able AD join the all the computers with my admin account in their domain, and can add AD users to the computer, but they can't log in. so I can login with an email, but no one else
-
Austen Frostad 1 Reputation point
2022-05-10T20:48:43.723+00:00 Update -> Why?
Because the domain is a federated domain and so that means that it requires login through GoDaddy portal. Or in other words: "One major problem is that GoDaddy’s Office 365 application requires users to sign in through GoDaddy’s Office 365 UI. When you access the application like this there are issues with token-based authentication which conflicts with other Microsoft apps or services." - (from Stop! Don't go with GoDaddy for Office 365 - https://www.admiral-usa.com/stop-dont-go-godaddy-for-office-365/)
I was able to sign in with the admin account because in initially setting up windows it lets you use the web portal to sign in.
Sign in to comment -
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(214.4, 81%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMT%3C/text%3E%3C/svg%3E)
Marilee Turscak-MSFT 33,696 Reputation points Microsoft Employee2020-01-10T23:11:27.94+00:00 Hmm...
What authentication method are you using? Is SSPR enabled by chance?
If SSPR is enabled then you need to first change the password on-premises and in the portal. You may want to test doing that either way.
Also, make sure you have Windows 10 Pro at minimum and that you add the device to the Azure AD domain within the O365 subscription.
https://learn.microsoft.com/en-us/azure/active-directory/devices/azuread-joined-devices-frx
-
Anonymous
2021-02-16T04:16:18.613+00:00 By any change has thi sbeen resolved? I am having the exact issue.
I joined AD on the Windows 10 laptop, I can see the laptop in Azure AD, but when I try to use Office365 email/passowrd (correct ones) - Windows 10 says it is Wrong username/passowrd.
SSPR not enabled... Any clues?
I want users to be able to login to work laptop using Office365 accounts. I went through the article you indicated and have setup everything like it says, and in Win it shows AzureDomain joined....
I am lost... please help
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 50%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDD%3C/text%3E%3C/svg%3E)
Dominik Dudczak 176 Reputation points2021-02-16T14:10:14.003+00:00 @MOD Administrator Try putting in AzureAD\ infront of your user mail at the login prompt.
Example:
Username: AzureAD\example@Company portal .com
Password: <passwordfortheuser>I had the same issue once and this fixed it for me, seems like for some reason Win 10 is not recognizing that you are trying to log in with an AAD user...
Best Regards
Dominik-
Sonacanada-1670 1 Reputation point
2021-02-19T01:37:31.563+00:00 This is not working wither, i have a user who followed all methods:
1- email address.
2- AzureAD|emailaddressStill the same error!
Any suggestions?
Sign in to comment -
-
Spyweb 1 Reputation point
2021-11-24T01:22:36.897+00:00 Did anyone find an answer to this, I am having the same issue