question

MODAdministrator-3675 avatar image
0 Votes"
MODAdministrator-3675 asked ·

Office 365 AAD account cannot sign in AAD joined win 10

Hello Team,

I have made my win 10 device with Office 365 AAD joined, but I cannot use the Office 365 email account and password to sign in the win10, after checked in the Office 365 AAD portal, the device has shown the AAD joined and enabled, but never cannot be signed in, it always prompts me that the user name or password is incorrect. But I can sign in Office 365 with the credentials. For your reference

alt text




How can I resolve it?

azure-active-directoryazure-ad-domain-services
aad.png (35.2 KiB)
10 |1000 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

1 Answer

MarileeTurscak avatar image
0 Votes"
MarileeTurscak answered ·

Hmm...

What authentication method are you using? Is SSPR enabled by chance?

If SSPR is enabled then you need to first change the password on-premises and in the portal. You may want to test doing that either way.

Also, make sure you have Windows 10 Pro at minimum and that you add the device to the Azure AD domain within the O365 subscription.

https://docs.microsoft.com/en-us/azure/active-directory/devices/azuread-joined-devices-frx

· Share
10 |1000 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.