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ITBuddy asked ChristyZhang-MSFT commented

Outlook displaying status as Appear Away(whitebox)

My company uses Teams and Skype.
User reported that she's available on Teams and Skype but on Outlook 2016 she appears away (white box instead of green box).

I had to do some digging and research to find out this is an existing bug.
Below are the changes I made in registry.
Green box appears next to users name in outlook when user is working. Hope this helps everyone.


HKEY_CURRENT_USERS/Software/IM Providers/Teams


Change default value to Teams.
Once you update, restart machine.

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Hi @ITBuddy ,

Welcome to our forum!

I'm glad your problem has been solved. As a supplement, this official document provides detailed contents about your issue for your reference if necessary: User presence status issues in Outlook.

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Hi @ITBuddy ,

I am writing to see how everything is going on with this thread. Should you need more help on this, you can feel free to post back.

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