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TomVarndean-9057 asked LimitlessTechnology-2700 answered

Printers showing in Printers & Devices, but not showing in Applications

We have domain users logging in with a roaming profile.

Frequently users log in and have their saved printers showing in Printers & Devices, but when they open Word, Chrome, etc. the printers do not show up. If they remove and add the printer, it will show up in appications.

Any ideas what is happening?

windows-server-print
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Hi, does the applications are local to the computer, or the application are remoteapp's one ? and can the user print a test page with the printer before re-adding it ?

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LimitlessTechnology-2700 answered

Hello,

Look at the information listed in:

HKLM\Software\Microsoft\WindowsNT\CurrentVersion\Print\Providers\Client Side Rendering Print Providers\Servers. Make sure your server is only listed once. Chceck if any changes have been made or your print server listed multiple times with ServerName then ServerName.domain.

There is also a discussion regarding the issue in Technet

Retired and deleted Group Policy Printers still in the registry and causing conflicts
https://social.technet.microsoft.com/Forums/ie/en-US/4e11b4b3-b8b7-4c72-8b4d-fde4da2b59ef/retired-and-deleted-group-policy-printers-still-in-the-registry-and-causing-conflicts?forum=winserverprint

Also you can check this article which might help you to resolve the issue with this behavior:

How to Alter Behavior of Printers That Roam with Roaming Profiles

https://docs.microsoft.com/en-us/troubleshoot/windows-client/printing/alter-printers-behavior-roaming-profiles


I hope this will help you further!



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