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CaseyTaylor-6036 avatar image
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CaseyTaylor-6036 asked DSPatrick commented

CRM 2016 Add-in Multiple profiles

I have a user that runs multiple profiles in outlook, the organization was configured on one profile and the other profile they have shows everything grayed out for CRM 2016.

Does it not support multiple profiles with CRM 2016? I can't find anything that suggest this isn't supported, but also at the same time I haven't found anything stating it is supported either.

not-supported
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@CaseyTaylor-6036
As your issue is not related to general issues of Office Apps, I would move it.
If you need help of Outlook, it's better to add the tag "office-outlook-itpro". Thanks for your understanding.


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DSPatrick avatar image
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DSPatrick answered DSPatrick commented

Dynamics CRM is not currently supported here on Q&A. The product group for Dynamics actively monitors questions over at
https://community.dynamics.com/crm

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Just checking if there's any progress or updates?

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LimitlessTechnology-2700 avatar image
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LimitlessTechnology-2700 answered

Hello,

Thank you for your question.


The add-in provides CRM integration to Outlook.

CRM has document, calendar and email functionality. This is all going to be tied to the account used for CRM. For one thing you'd need two licenses for two user accounts for CRM. And how would CRM know which account is managing the CRM functions? Your issue is that everything is working as designed.



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