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GeorgeGraves-0285 avatar image
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GeorgeGraves-0285 asked GeorgeGraves-0285 answered

Microsoft Photos cannot read photos on connected NAS

I have a photos folder on a connected Asustor NAS (running v3.7x of the ADM) and have successfully mapped the drive (\\10.x.x.xx\photos) to my computer using SMB (CIFS/SAMBA). These files are mostly jpg, png, and bmp with RAW and TIFF thrown in. I can access that folder with no issues through File Explorer. Using File Explorer, when I click on a photo in the NAS connected drive it opens in MS Photos. So far, so good. But that instance of Photos doesn't seem to be the same one as when I open the MS Photos app, because none of the header controls are there (Collection/Albums/People/Folders).

I opened the MS Photos app, added the NAS drive through "Folder/Add a folder", and the program proceeded to find files, but every photo indexed popped up with an error that it was unreadable. I figured it was just the partial loading of all the data and that the program would resolve this issue, but after the program appeared to complete the "import", the drive was there but I get the error that, "no readable photos, videos, or folders found"

How do I correct this problem. Seems that if I don't use MS Photos to find the photos, then I can view them, but if I try to us MS Photos to open the pictures from the NAS drive, I get an error.

windows-11
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LimitlessTechnology-2700 avatar image
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LimitlessTechnology-2700 answered

Hi GeorgeGraves-0285,

Thank you for your question.

As the problem occurs in MS Photos inside Windows 11, I recommend that you create a topic on the windows 11 forum, because as it was released yesterday, this could be a temporary bug for this application.

To create this topic, access the link below and click on the top option called "Ask a question" and describe the entire problem, including images:

https://answers.microsoft.com/en-us/windows/forum?sort=LastReplyDate&dir=Desc&tab=All&status=all&mod=&modAge=&advFil=&postedAfter=&postedBefore=&threadType=All&isFilterExpanded=false&page=1




If the answer is helpful, please vote positively and accept as an answer.

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GeorgeGraves-0285 avatar image
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GeorgeGraves-0285 answered

I wondered the same thing so I tried using MS Photos on my WIN 10 computer. I have the same problem on my WIN 10 computer so it doesn't appear that WIN 11 is the issue.

Thanks

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