Idle detection seems incorrect

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AndrewSchneider-6457 asked Jan 10, '20 TimHarman-5790 published Feb 8, '22

Idle detection seems incorrect

I'm running the teams client on Linux (xcfe4 on xubuntu 18.04). It would seem there is some kind of issue with the idle detection in the client. I first noticed it because I couldn't get any notifications on my Android client. When the Android client is set to notify 'Always, even if active on desktop', I get notifications. If its set to 'Only when inactive on desktop' I never get any.

I checked the log, here's an example:

 Fri Jan 10 2020 09:28:28 GMT-0700 (Mountain Standard Time) <7288> -- info -- Is foreground set to false 
 Fri Jan 10 2020 09:28:28 GMT-0700 (Mountain Standard Time) <7288> -- event -- duration: 2.569000005722046, name: desktop_foreground_duration, vdiMode: 0, eventpdclevel: 2,  
 Fri Jan 10 2020 09:31:05 GMT-0700 (Mountain Standard Time) <7288> -- info -- Machine has been idle for 0 seconds 
 Fri Jan 10 2020 09:31:06 GMT-0700 (Mountain Standard Time) <7288> -- event -- eventData: s::;m::1;a::4, inactiveTime: 0, name: machineState, vdiMode: 0, eventpdclevel: 2,  
 Fri Jan 10 2020 09:33:35 GMT-0700 (Mountain Standard Time) <7288> -- info -- Machine has been idle for 0 seconds 
 Fri Jan 10 2020 09:36:05 GMT-0700 (Mountain Standard Time) <7288> -- info -- Machine has been idle for 0 seconds 
 Fri Jan 10 2020 09:38:35 GMT-0700 (Mountain Standard Time) <7288> -- info -- Machine has been idle for 0 seconds 
 Fri Jan 10 2020 09:41:05 GMT-0700 (Mountain Standard Time) <7288> -- info -- Machine has been idle for 0 seconds 
 Fri Jan 10 2020 09:43:35 GMT-0700 (Mountain Standard Time) <7288> -- info -- Machine has been idle for 0 seconds 
 Fri Jan 10 2020 09:43:54 GMT-0700 (Mountain Standard Time) <7288> -- info -- emit status indicator state change from Unknown to NewActivity 
 Fri Jan 10 2020 09:43:54 GMT-0700 (Mountain Standard Time) <7288> -- info -- Added NewActivity (current state: Unknown -> NewActivity) 
 Fri Jan 10 2020 09:43:54 GMT-0700 (Mountain Standard Time) <7288> -- info -- OS Platform:linux, Release value: 4.15.0-65-generic, Notification type: 17, sourceThreadId: 19:7029d2a8-32a0-4d53-bde5-32a667761daa_acb4d781-2811-47ae-b946-dfd32413a16d@unq.gbl.spaces, messageId: 1578674634231

I stopped using my machine at 09:28 and didn't use it again until well after 09:43 when I received a message. I got no notifications on my Android client when that happened. You can see its saying it was idle for 0 seconds multiple times when in fact, it was idle.

For comparison, I was also running the linux Slack client at the same time. It correctly registers 'idleness' on my machine and appropriately forwards notifications.

office-teams-linux-itpro

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Answer 1 · 2020-01-13T08:52:28.423Z

SharonZhao-MSFT answered Jan 13, '20 MarianJavorkaMSFT commented Jan 13, '20

Thanks for your feedback. I test this in my lab. The result is the same. It seems a bug.

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MarianJavorkaMSFT · Jan 13, 2020 at 01:30 PM

Thank you @AndrewSchneider-6457 for reporting this. I filed an issue in our system.

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Answer 2 · 2022-02-08T21:39:02.613Z

TimHarman-5790 answered Feb 8, '22 TimHarman-5790 published Feb 8, '22

Thanks for sharing this. This is why I haven't been getting notifications on my Android phone, because I keep a Teams session live on my Linux desktop at home. I'll have to remember to sign it out all the time now. Alas.

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